We really enjoyed this hotel until we were asked to pay for wine we had not drunk at dinner. We asked for a receipt when we paid in the restaurant but the waiter gave us one for red wine not the bottle of white we had paid for and kept in the restaurant fridge overnight. Then the concierge said we hadn't paid until we remembered we never ordered red. Honest mistake? We didn't think so and it left a nasty taste. Apart from that the hotel is very beautiful, set in huge splendid gardens with great pools. Rooms are lovely too. Dinner service was sometimes somewhat surly and tips are assumed by not returning with change which annoys. Perhaps that was the reason for the wine deception. Such a shame because it is a stunning property.
- Official Description (provided by the hotel):
- Our Palace, member of Prefered Hotels & Resorts, is exclusively composed of suites, from 70 to 210 m², decorated in Moroccan or contemporary style. Top-level services are provided by a “golden keys” Chief Concierge.Full access to resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing, swimming-pool of 2400m² (including 300m² heated).Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more less
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- Also Known As:
- Es Saadi Palace Marrakech