Perhaps one of the most depressing and disorganised hotels we have stayed at. The service, at best, was three-star and at worst two-star. The staff did not speak English of an acceptable standard of even a four-star property making it very difficult to communicate. Often no towels by pool. Food at breakfast was very acceptable but more often than not shambolic and understaffed service. The training at this hotel needs desparate attention. Certainly some of the reviews I have read seem "suspect" and certainly do not reflect my experience. (For the avoidance of doubt, we stayed at the Es Saadi Palace and not the Hotel of a similar name next door) Certainly,the few English speaking families we met were unanimous in their agreement that they would not return.
- Official Description (provided by the hotel):
- Our Palace, member of Prefered Hotels & Resorts, is exclusively composed of suites, from 70 to 210 m², decorated in Moroccan or contemporary style. Top-level services are provided by a “golden keys” Chief Concierge.Full access to resort activities: Bars and Restaurants, Spas, Morrocan Diner-Show, Casino de Marrakech, Night Clubbing, swimming-pool of 2400m² (including 300m² heated).Located in the heart of Marrakech, in the “Hivernage” residential area, and surrounded by 20 acres of beautiful gardens. ... more less
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- Also Known As:
- Es Saadi Palace Marrakech