Myself and my wife had planned to stay for 4 nights over the new year but left after our first night – something we have never had to do in many years of international travel. Our room, and indeed much of the hotel smelt of sewage (which can happen in city's with less developed infrastructure – what was unacceptable was the denial by staff that this was a problem), there was no working lock on the door to our room (again apparently not a problem!). When we gave our reasons for leaving we were forced to pay for a second night as staff would not release our luggage or let us leave until we did this.
Other than these immediate issues the hotel is hugely overpriced, has a run down, chilly and pretty grim atmosphere. A real shame as the building is a rather grand old riad which could have potential. One to avoid (even if desperate) as there are plenty of far, far better accommodation options in wonderful Marrakech.
We ended up in a far more convivial Riad which had friendly staff, a warm atmosphere, was better located and (incidently) cost almost half the price.
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- Also Known As:
- Riad Chennaoui Hotel Marrakech