I originally booked to stay here for 3 nights but left after 1 although was charged for 2 nights, after a 3 hour argument with staff and the owners daughter! I have never come across such rude and uncaring staff in a hotel.
So to start, when we approached the riad the area didn't feel safe. Lots of unsavoury looking characters hanging around and aggressive youths shouting at our driver. Guy on reception didnt speak any English so we didn't get any sort of welcome, guide to the area, etc. we were given a mint tea on arrival but then had to ask to go to our room as we were left for over 30 minutes. We were not offered dinner/snacks although arriving at 8.30pm, just as well we had a table booked elsewhere.
We wanted to walk to the restaurant but the driver who picked us up from the airport said it was too far so wanted to take us, this I believe was more because of the dodgy area rather than being too far to walk, as again we got shouted at from youths outside the riad.
Breakfast.....a slice of toast, 2 mini crossaints, small pot of yogurt, coffee and a OJ! Not great for a riad that charges 190 euros a night. Plus the waiter took the crockery and cutlery from the USED table next to us, yes, we were given dirty plates. By this stage we had had enough and wanted to leave, which resulted in the manager saying he didn't really care that we were not enjoying our stay and would still charge us for the 3 nights booked even if we didnt stay. We then waited an hour for Sophia(owners daughter) to turn up, who then had better things to do before speaking to us and again was not bothered that the staff were rude and unfriendly. She was more concerned about getting the 3 nights money from us.
I wouldn't recommend anyone to stay here, this was my 3rd visit to Marrakech and there are lots of fabulous places to stay at half the cost, which are in a better and safer location. Also there is no fitness centre as advertised
- Official Description (provided by the hotel):
- "DEMEURES D'ORIENT LUXURY RIAD & SPA" located in the heart of the old Medina, accessible by car, remains open in the East of 1000m2 serene blue sky. Around the vast vaulted patio and flowers, the freshness of its pool and fountain, is arranged the refined elegance of eleven luxury suites. Each one is an invitation to travel in countries of the East ... On the ground floor, the great library, bar and restaurant tadelak with warm colors and three luxury suites open onto the garden. Intimate and mysterious, fun place of water purification, Hammam, two massages rooms have been made in the pure oriental tradition. Access to the balcony of carved wood on the first floor by a large marble staircase and Zelig serving six beautiful suites and a luxury apartment. Finally, the immense panoramic terrace adorned with turquoise tiles opens off the snow-covered Atlas, the Koutoubia and the colorful medina of Marrakech. ... more less
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