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“Cancel Your Booking” 1 of 5 stars
Review of Demeures d'Orient

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Demeures d'Orient
5.0 of 5 Small Hotel   |   10, Arset Ben Nasser | Riad Laarouss-Medina, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #423 of 1,080 Marrakech B&B and Inns
Chelmsford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Cancel Your Booking”
1 of 5 stars Reviewed April 18, 2013

I originally booked to stay here for 3 nights but left after 1 although was charged for 2 nights, after a 3 hour argument with staff and the owners daughter! I have never come across such rude and uncaring staff in a hotel.
So to start, when we approached the riad the area didn't feel safe. Lots of unsavoury looking characters hanging around and aggressive youths shouting at our driver. Guy on reception didnt speak any English so we didn't get any sort of welcome, guide to the area, etc. we were given a mint tea on arrival but then had to ask to go to our room as we were left for over 30 minutes. We were not offered dinner/snacks although arriving at 8.30pm, just as well we had a table booked elsewhere.
We wanted to walk to the restaurant but the driver who picked us up from the airport said it was too far so wanted to take us, this I believe was more because of the dodgy area rather than being too far to walk, as again we got shouted at from youths outside the riad.
Breakfast.....a slice of toast, 2 mini crossaints, small pot of yogurt, coffee and a OJ! Not great for a riad that charges 190 euros a night. Plus the waiter took the crockery and cutlery from the USED table next to us, yes, we were given dirty plates. By this stage we had had enough and wanted to leave, which resulted in the manager saying he didn't really care that we were not enjoying our stay and would still charge us for the 3 nights booked even if we didnt stay. We then waited an hour for Sophia(owners daughter) to turn up, who then had better things to do before speaking to us and again was not bothered that the staff were rude and unfriendly. She was more concerned about getting the 3 nights money from us.
I wouldn't recommend anyone to stay here, this was my 3rd visit to Marrakech and there are lots of fabulous places to stay at half the cost, which are in a better and safer location. Also there is no fitness centre as advertised

Stayed April 2013, traveled as a couple
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74 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 13, 2013

The Riad is beautiful - the pool is not really useable as it was a little too dirty for my liking and the water was cold. The rooms are very nice but not so nice as to justify the price. I was expecting more for the money charged. They quote in Euros but charge in Dhirams so you lose on the exchange rate. The prices are London/New York prices and you can get a better priced room elsewhere in the area. Our room had a fireplace which we lit each evening - the draw on the chimney is not good at all such that, during the course of the evening, the room became "smokey" . They try very hard with the service and the staff are a delight. All in all, an average experience made memorable by the local characters!!

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 22, 2012

Not the easiest place to find, down many twisty turny side roads and at the end of a newly paved street the Demeures d'Orient is a very pretty old town Riad. An enormous pool in the central courtyard with rooms on two levels of varying degrees of opulence, all exquisitely done and very well maintained. Slightly unnervingly we were the only guests for the entire stay. It was a little quiet. It's a very good choice for the old town, the staff are absolutely adorable, Towfik who serves breakfast (and dinner and all the bar drinks and mint tea) is charmingly shy but has a fantastic memory for what people like and delicious little bowls of olives and shortbread biscuits and steaming pots of mint tea things appear every time you sit down. Other members of staff will happily show you the way to and from restaurants in the old town or down into the souks. The Hamam is very efficient and luxurious hidden behind vast ancient Indian doors. On cold evenings they'll make up great blazing pine log fires in each room which crackle and roar efficiently through the night. We celebrated a birthday while we were there and a vast homemade chocolate cake appeared for breakfast with flowers and smiles. It was adorable. A good choice for the old town.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Male
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 27, 2012

We stayed 2 nights in early November. All very good: friendly staff, good rooms, breakfast very nice. Only a couple of things to be straightened: telephone in the rooms do not have a call list so to call the reception is trial and error; the design TV stand is really an eye sore in a room completely and well decorated in arab style.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyside, New York
Top Contributor
71 reviews 71 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 22, 2012

Quite a spectacular example of its type. Very large rooms, well appointed. Fireplaces, huge beds, down pillows. Like everywhere in Morocco, poor light for reading. The evening meal we ate there was great - typical Moroccan fare but better than most restaurants. Breakfast is a set menu of fruit, yogurt, pastries.

Room Tip: If you want a frire in your room, they come to start it. And they don't know how to. Make sure...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paget Parish, Bermuda
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 6, 2012

We had tried to book the Dar Charkia in Marrakech as it is ranked 2 on trip advisor. It was booked so our agent recommended this riad. It is absolutely beautifully decorated and think it will only be a matter of time until it creeps up tripadvisor to one of the top riads in Marrakech. We stayed in 2 rooms - the Royal suite which was gorgeous - and a suite on the lower floor on the far right side of the pool- also gorgeous. The bathrooms are beautiful and there are comfy robes and slippers provided. The rooms both had fireplaces for cold evenings. The staff were all very friendly and helpful - speaking English which was useful when our French let us down!
One of the negatives was being woken up for the first calling to prayer from the local mosques. There must be a few in the area as it was very loud and the first one of the day is quite long!
Will definately recommend this riad!

Room Tip: Royal suite or suite on the bottom level far right of the pool. Think higher floors are quieter.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2012

My wife and I had three nights at Demeures d'Orient and could not have been more delighted with the riad and its staff. We stayed mid-week and so the riad was nice and quiet and we felt very well looked after. The riad is absolutely beautiful and a real oasis of calm in the bustling medina. Its location is ideal and the main sights not too far. The hotel arranged a guide for us for the first morning who was excellent and we felt quite at ease in the souks after a couple of hours. We had the Venitienne suit and were delighted with it (although it is on the ground floor which may not have been so pleasant if there had been more guests staying). The breakfast was perfect; light and delicious. We had dinner there on our first night and thoroughly enjoyed the food, service and setting. Everyone at the raid, from the owners to each and every member of staff, could not have done more to make our stay more enjoyable and we will certainly stay there again.

Room Tip: If the riad is busy, the ground floor may be a bit noisy.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Demeures d'Orient

Address: 10, Arset Ben Nasser | Riad Laarouss-Medina, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #423 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Demeures d'Orient 5*
Number of rooms: 11
Official Description (provided by the hotel):
"DEMEURES D'ORIENT LUXURY RIAD & SPA" located in the heart of the old Medina, accessible by car, remains open in the East of 1000m2 serene blue sky. Around the vast vaulted patio and flowers, the freshness of its pool and fountain, is arranged the refined elegance of eleven luxury suites. Each one is an invitation to travel in countries of the East ... On the ground floor, the great library, bar and restaurant tadelak with warm colors and three luxury suites open onto the garden. Intimate and mysterious, fun place of water purification, Hammam, two massages rooms have been made in the pure oriental tradition. Access to the balcony of carved wood on the first floor by a large marble staircase and Zelig serving six beautiful suites and a luxury apartment. Finally, the immense panoramic terrace adorned with turquoise tiles opens off the snow-covered Atlas, the Koutoubia and the colorful medina of Marrakech. ... more   less 
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