V disappointing room ( see our photo). We chose to stay here for a special Easter weekend away based on all the good reviews on here and booked a suite. On our 1st night we were told we would be in a 'standard' room but would be moved the following night. We weren't but were again told on our 2nd night we would be moved for our final night. Were we? You guessed it. We chose a riad because we wanted authentic, not a westernised hotel. But this room was cramped, dark, noisy, shabby, required us to bend over constantly as ceilings so low, it had no door (ie no security), and required us to take a torch to bed every night in order to find the light switch which was in another room to the bed (see the photo if you don't believe us - would you pay 110 euros for this room?). To be fair, if the manager had told us they had messed up the first night, we would have accepted the situation. It was the constant offers to move us (so we never unpacked) but then not doing so which left a bitter taste in our mouth (they did give us the difference in money back but only after 'conversation' and only on our final day and only in dirham - pretty useless on our final day). On the bright side, the roof terrace is lovely.
- Official Description (provided by the hotel):
- Magnificent 16th-century Riad, a haven of peace in the very heart of the Medina, lovingly restored in the pure Moroccan tradition - painted cedar ceilings, sculpted stucco, zelliges, marble floors...Impeccably clean, all rooms with private bath, and air conditioning. Extremely friendly and helpful staff. Superb 360 view of the Medina, the Koutoubia and the snow capped Atlas mountains. One hundred yards from the Medersa Ben Youssef and the Marrakech museum, 15 minutes from Place Jemaa al Fna. Excellent cuisine! ... more less
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