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“Bitterly disappointed with this riad” 2 of 5 stars
Review of Dar Alhambra

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Dar Alhambra
4.0 of 5 Guest house   |   33 Zaouiat Lahda | Medina, Marrakech, Morocco   |  
Hotel amenities
Ranked #316 of 1,054 Marrakech B&B and Inns
1 review
“Bitterly disappointed with this riad”
2 of 5 stars Reviewed April 2, 2013

V disappointing room ( see our photo). We chose to stay here for a special Easter weekend away based on all the good reviews on here and booked a suite. On our 1st night we were told we would be in a 'standard' room but would be moved the following night. We weren't but were again told on our 2nd night we would be moved for our final night. Were we? You guessed it. We chose a riad because we wanted authentic, not a westernised hotel. But this room was cramped, dark, noisy, shabby, required us to bend over constantly as ceilings so low, it had no door (ie no security), and required us to take a torch to bed every night in order to find the light switch which was in another room to the bed (see the photo if you don't believe us - would you pay 110 euros for this room?). To be fair, if the manager had told us they had messed up the first night, we would have accepted the situation. It was the constant offers to move us (so we never unpacked) but then not doing so which left a bitter taste in our mouth (they did give us the difference in money back but only after 'conversation' and only on our final day and only in dirham - pretty useless on our final day). On the bright side, the roof terrace is lovely.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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97 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Antwerp, Belgium
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2013

We visited last april, and were met by the hotel manager,
a very friendly man. I can't remember his name anymore. He probably had made a booking mistake, which he had foreseen by preparing a room in a different riad, a minute away from dar al hambra. We were pretty gutted, because the real hotel is extremely pretty, with it's impressive courtyard ( birds flying in and out). So we got to this other riad, which wasn't at all as impressive, but still ok-ish. We agreed on a different price and spent the night there.
The next day we decided we really wanted to get a room in the real hotel so asked the hotel manager. He was kind of pressured to find a solution and came up with something a bit unorthodox. One real guestroom was free. Our friends got that one. Than me and my boyfriend were led to this other room. Which after some curious inspection was obviously the managers own personal bedroom. We had a laugh and accepted it. I was happy to spend my time in the courtyard which was stunning. The other staff of the hotel were very bubbly and friendly and served us delicious breakfast. The last night we got a free upgrade to the best suites of the hotel, which were awesome. Sometimes it pays of being friendly and easygoing. We had to get a very early connection to casablanca, and the same hotel manager got out of his bed at 6 am to accompany us to the nearest taxis. What a gentleman. The hotel is simply stunning, the furniture is tasteful, the atmosphere is very relaxed unlike the medina outside, which in my opinion, is an amazing, authentic, dusty fright full of pushy aggressive salesmen and touts. Thumbs up.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed February 8, 2013

The Riad Alhambra is, as others have said, a calm oasis in the medina. It was certainly interesting trying to find the riad in the medina streets; we had to resort to asking a local and paying a small fee for his trouble! The riad was beautifully decorated inside and the friends who came with us were very impressed.The streets are intentionally narrow, to create shadow and protect form the sun, and the design of the riads suits the local climate. Cool air sinks into the internal courtyard so seating areas and rooms are situated off this cool space. We definitely got a taste of traditional hospitality; the beds were very comfy, the staff were obliging and the roof terrace was a great place to soak up the sun. We were able to return even on checkout day, to relax on the terrace and have drinks, and leaving our luggage there for collection on the way to the airport.
It was a great weekend. Our only wish was to be able to stay longer.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Conwy, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2013

Wonderful location, kind and efficient staff and beautiful food! Would recommend it to anyone who would like to appreciate the beauty of the decor and the care taken by the owners with the sympathetic renovation of this ancient building. The views of the city from the panoramic terrace are breathtaking. We were immediately made to feel at home. Nothing was too much trouble for Hamid and the girls!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
1 review
5 of 5 stars Reviewed January 31, 2013

I spent a 4 day weekend in this gorgeous Riad in the middle of the souk in Marrakech and i couldnt have found a better place! Between the kindness and enthousiasm of the staff, the exquisit morrocan dishes and the facilities of the Riad, I spent 4 magical days and forgot all about work! Thank you for everything and I hope to come back very soon.
Marie

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 31, 2012

This small riad is in the heart of the medina, only 10 minutes to the main square and 5 minutes from the souks. While the city can be quite chaotic, this riad proved to be a lovely haven in its midst. With numerous small nooks for reading and relaxing, along with beautiful rooms at a great price, this place is truly a gem! The breakfast was simple, but great and we enjoyed the option of being able to eat in the hotel for dinner if we so chose. The only thing is that dinners are actually quite expensive (almost the same price as the room) but still great to have the option if you so choose. The manager and his team were extremely helpful and hospitable, even walking with us to show us the route to major sites and arranging breakfasts for our early departures. Thanks for a great stay!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

I stayed with 2 friends in one of the wonderful rooms at this riad. We arrived on one of the rare rainy days by taxi and were met with such warmth and hospitality by Hamid and his staff. The riad is in the heart of the medina and the minute you step out on the street you are in the thick of the hustle and bustle. Only a ten minute walk (if you can tear yourself away from the stalls) through the amazing souks to the main square. The riad itself is just stunningly beautiful. Calm, immaculately clean and quiet with a lovely roof terrace. Food is amazing too with wine also. I absolutely loved Riad Alhambra and Marrakech and hope I will be back soon. (The mosque is very near and you get the prayers at 5am but in a week this only woke me up once and really it is such a part of Marrakech you can't complain). Hamid (the manager) and his staff are extremely attentive and helpful and made our holiday a very memorable experience.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dar Alhambra

Address: 33 Zaouiat Lahda | Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #316 of 1,054 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dar Alhambra 4*
Official Description (provided by the hotel):
Magnificent 16th-century Riad, a haven of peace in the very heart of the Medina, lovingly restored in the pure Moroccan tradition - painted cedar ceilings, sculpted stucco, zelliges, marble floors...Impeccably clean, all rooms with private bath, and air conditioning. Extremely friendly and helpful staff. Superb 360 view of the Medina, the Koutoubia and the snow capped Atlas mountains. One hundred yards from the Medersa Ben Youssef and the Marrakech museum, 15 minutes from Place Jemaa al Fna. Excellent cuisine! ... more   less 
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