Recently spent almost a week here at Riad Vert and was very happy with the property and the service. I had not chosen the place myself, relying on our friends whom we were travelling with however they did a good job. I would probably have spent more money and found a more central location however neither of these were necessary.
We paid for the driver used by the Riad to pick us up. This is a more expensive but wise option when arriving in the dark. It takes a day or two to feel settled and sure of where you are going in the Medina and the general taxis won't take you to the door. We also opted for dinner at the Riad that night, again as it was easier. Dinner was salads, chicken tagine and a pastry dessert. Very enjoyable and washed down with a few beers and some very pleasant Moroccan wine.
We had two rooms on the first floor and whilst ours did not have a window, the room was really only used for sleeping. There are numerous locations to sit around the Riad from the roof terrace, the first floor and the majority of the ground floor. Considering there are only a handful of rooms, this gives plenty of space for everyone. There was often some general noise around the place from people coming and going, dining etc but generally the place fell silent by about 10/11pm...that is until the 5.10am call to prayer! This however is not specific to this location..this happens wherever you are and whatever you had paid!
The Riad is located in the Northern part of the Medina in a proper neighbourhood. This is not tourist central and the shops and businesses are there for the locals. I can understand why some may comment on not feeling safe etc. because they feel intimidated walking around a neighbourhood that the are unfamiliar with and do not see any 'western' faces. This however is all part of the experience. Once you are confident in your route to and from the souks/Jemaa Al Fna, you find that you can start to take in the experience. My advice is to do your 'getting lost' during daylight on your first day. Make a note of landmarks such as shops, signs, graffiti etc...these really make life easier. However, during the whole time that we went to and from the Riad, the only time I got any hassle was on one road near the entrance to the souks [centre of town!] by teenagers. Even then, they were only trying to get me to give them money for directions.....the Riad and neighbourhood are perfectly safe. We came to and from the Riad at all times of the day and night, on foot, and never once felt unsafe.
Breakfast is served from 8am to 11.30 and probably the only bit we felt a bit underwhelmed by. Coffee/tea and juice are served alongside mini pancakes/breads/jams. I don't know whether this is traditional or not but a bit of fruit/a protein would be a good addition.
We took the option of a trip to the Atlas Mountains which was good but very touristy. Our driver was very informative and helpful to us. A word of warning though, the walk to the waterfall that they take you to is closer to rock climbing...wear decent shoes if you have them!
All in all, a lovely stay in Marrakech and the whole team there were friendly and helpful at all hours of the day and night. Would happily recommend.