The owners and the staff were really very helpful and nice people. They got in touch with us couple of days after the booking was made asking if we need airport pick-up or have any special requirements. On the night of the arrival we were explained how to navigate around the city, how not to get into the common tourist traps and have most of our stay.
The riad itself and the room was very clean, quiet and safe with the aroma of neroli all around.
The only drawback we had was the mattress. It was extra firm and reduced sleep quality, as both of us are side sleepers.