The location and standard of the rooms should place this hotel high for travellers, but the unhelpful, rude and money-grabbing staff let this place down.
The entrance to the hotel gives a great impression. There is a small pool in the breakfast area which is a great place to dangle your legs in (although the staff will eye you up if you actually went for a dip). There is a bar and cafe, but it is never staffed. Breakfast is standard - cake, pancake, bread, jam, butter, tea & coffee and boiled eggs. Beware of the small lifts for the claustrophobic, and the movement sensitive lights.
The rooms are great, large and bright with great central heating, extra pillows, balcony and clean sheets and towels. The rooms are cleaned daily and there is complimentary shampoo and body wash. The hot water is temperamental - best time seemed to be mid-day - but the water pressure is great.
By all accounts this hotel should rank highly. so why doesn't it? The simple answer is the staff.
On our last day after our tour we checked out early and asked for suggestions about what to do for few hours. The guy just used this as an excuse to try and push us with a full day tour inc. a transfer to the airport that we already had. We continually tried to steer him onto suggesting activities not selling to us - after all we had already given them 3 nights stay and very few people spoke English, so who else could we ask?
After giving up we asked if there was a book shop in Marrakesh, so I could get a new book and spend our day reading. Again he vaguely suggested we take a taxi to have a look around, indicating there might be something maybe in the Medina. His prices for the taxi was vastly overpriced - do not spend more than 50-100 Dirham to go from train station to airport. Once he realised we were not going to hand our money over to him, he immediately dropped us and refused to give us any more help. We ended up with a wasted day.
Incidentally the only bookshop we did find was in the gate lounge in the airport, and they had French and English.
Corail needs to rethink their staff choices before this hotel losses all good reputation.
Higher up rooms are more quiet (further away from the road vertically speaking)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.