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“Beautiful--Feels like you'rein middle of Arabian Nights” 5 of 5 stars
Review of Riad & Spa Esprit du Maroc

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Riad & Spa Esprit du Maroc
5.0 of 5 Hotel   |   12 a 17 derb Belbekkar | Zaouit Lhardar- Médina, Marrakech 40030, Morocco   |  
Hotel amenities
Ranked #235 of 461 Hotels in Marrakech
new york city
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Beautiful--Feels like you'rein middle of Arabian Nights”
5 of 5 stars Reviewed January 7, 2009

This is a warm, welcoming, and beautiful riad which is owned by a lovely young Franch family that lives in Marrakech. Each room is uniquely and tastefully decorated by the owner. The staff is attentive, warm and caring and quickly learned our individual tastes and always made sure we did not want for anything. They explained customs and facts about Morocco and Moroccans. The best meals we had in Marrakech were at our riad. Meals were not served routinely but if we wanted to eat, the staff would purchase whatever looked particularly fresh at the local market and prepare a delicious, Maroccan meal for us. The owners of the riad were warm and welcoming and stopped by frequently to oversee all details. The comfort and beauty of this riad rivaled any hotel we have ever stayed at.

Stayed November 2008, traveled with family
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275 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Netherlands
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2008

We three ladies have lived a fairytale of five days.

Riad can be found in the centre of Marrakech, In the middle of the heart of the old Medina.

It's a short distance from ''Jemaa El-'Fna" square and many other curiousities.

The reception of the owners was most warm and hospitable. The stay in this Riad is a unique experience. The rooms are tottaly restaured in old style, but still have the today's luxery....oooh did we feel spoiled!

There were big rooms, and a big bath! *we did enjoy that!*

The rooms can be heated and cooled by airconditioning. The decoration and style is tottaly Marrocan, beautiful mozaieks and carefully selected furniture.

You can sunbathe all you wish at the roofterras where you can also be lazy and the staff will bring you food and drinks.

A turkish bath and massages are possible too, really a reccomandation.

The personal is very kind, and takes care of a beautifully set table, where-ever you want it!

The patio and the diningareas are very special and colourfull. We felt very welcome and expierenced the authentic marrakech.

an important tip: take a personal guide, if you want to know stuff about the architecture, history and cultural. this is very comforting since Marrakech IS a labyrinth of alleys and tunnels. your picked up safely and returned safely. the prices are around 600 dirham, that's about 60 euro's (per day)

greetings T.E. from the Netherlands.

  • Liked — the hospitatality and authenticity
  • Disliked — transfer and difficult traveling for woman alone.
  • Stayed November 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed October 24, 2008

We booked this Riad after careful consideration and scrutiny and all photo's of the Riad make it appear very appealing. In reality when we arrived it is shabby and smelly. We had booked a room for three adults but it was totally unsuitable. The very steep staircase to the loft bedroom was scary and dangerous. The staircase to the terrace was also incredibly steep and had barely enough room to place the ball of the foot..
We understand that a Riad is not a hotel but we had not anticipated we would require the dexterity of mountain goats to inhabit them.
One member of our party has a heart condition and another is unwell. This trip was intended for rest and recuperation but the Riad Espirit did not invite either.
We were fortunate that we were able to transfer our booking to a hotel outside the Medina and we are grateful to the assistance that Yasmine (Riad Manager?)gave us. She was wonderful.
We were intimidated by leering youths as we left the Riad and did not feel that we would leave the Riad after dark.
Staying was not an option as upon our arrival we would have gladly returned to the UK that night.

  • Stayed October 2008, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dodgeMaroc, Responsable réception at Riad & Spa Esprit du Maroc, responded to this review, January 16, 2011
Read review all your comments are incredible and do we confirm your mistake to come and booked a stay in a riad in the medina "old town" or it is better to walk and discover a protected heritage site by Unesco.
You've booked our Riad on the positive recommendation of an Internet portal that sells us a lot and your insistence.
The saleswoman you did say despite the percentage of customer satisfaction that we have on this site that it was not suitable for people with disabilities to health. But you do not want to know. You were seduced by the photos.
The most beautiful riad in the medina are those with high ceilings as classified by our historical monuments. You've avenged with this opinion on the Internet because you made a booking error. Indeed a classic type hotel you will be better suited.
Ultimately you want to get to Riyadh and then unfortunately you've discovered that your husband is tired to climb the stairs to your room and terrace. Our Riad was rebuilt in 2000 and recently in 2008 so when you talk about smell or anything made you smile all our customers (loyal and new) and our partners working with us for over 10 years!
The room you would have occupied as your reservation was that the standard room Koutoubia good number of customers ask us because there's a pretty staircase for a loft with a real small room and his bed to accommodate a child at least 8 years so that parents have a little privacy but have their children with them. I let you discover the photos of this room Koutoubia our future customers so they can judge your words and your decision "Riad shabby. All our clients are stunned when they arrived the beauty and all we really say the reality is even better than the pictures of the site!
Apparently you were 3 adults and the product Riad should not satisfy you. We spent time with the Internet portal to find you a hotel nicely in the winter and be willing to pay you because we are nice so you can not charge you for the opportunity to change their place. To move from a guesthouse to a hotel more in line with a disability. With such criticism on Tripadvisor we thank you? It is very disappointing. You were even accompanied with one of our taxi to the hotel that you do not even bother to pay it.We've been in the living room of the Riad nicely as you stipulate and professionally, so why write anything on our Riad. As you say you were lucky that we have found a hotel nicely.
In addition we are in Morocco and to which you were dressed as the city with jewelry etc.. do not be surprised if you have watched children arrive. When you go into a country we do not come to show off his wealth. We come to discover and respect the people. When you want to show it is actually better to go in hotels where there is less privacy. In all cases we are glad you found the holiday product that suits you and that can be found throughout the country but that does not match the country's image.
Whether your husband can not climb stairs more width of 1.30 we are sorry. Know that we are used to receive elderly people with pacemakers, with hip, people up to 86 years and they are full of praise to the Riad.
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london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 12, 2008

We spent three days based at this beautifully restored Riad which is an oasis of calm tucked away at the end of an alleyway but only a few seconds walk from the pulsating hustle and bustle of the medina and 15 minutes from the main square. On arrival you think you will never find your way to and from the Riad but it turns out to be incredibly easy .
Esprit du Maroc is completely gay-friendly and also welcomes kids although kids and the elderly for sure have an easier time in the bigger hotels with elevators and large pools outside the Medina than in Riads.
This Riad has been meticulously restored by its charming French owners, Sylvie and Philippe, in consultation with the cultural and historical authorities in the city and the authenticty, traditional workmanship and artistry of the final results are stunning. We stayed in the Pascha blue room which is large and sumptuous with its own balcony with table for 2, looking down on the courtyard.
The roof terrace offers great views in all directions, tables for breakfast (which you can choose to have wherever you wish in the building), lots of sun loungers - and near silence apart from the calls to prayer which echo across the Medina, and, amazingly, birdsong so close to the colorful chaos only a few meters away.
The Riad is being extended into the plot next door - this should be done by December 2008 - but we experienced no noise or disturbance.
The Riad offers extras including hammam, massage, courtyard dining, none of which is forced onto guests. The "esprit" is you do whatever you want to to do. We had a tagine dinner in one evening but really Riads are better used for "bed and breakfast", sunning and resting with mint tea or a drink after the exhaustions of the Medina, rather than for lunch and dinner which is much better taken in one of the wonderful restaurants which abound inside and outside the Medina. The Riad staff will make the booking and give recommendations or you can just choose your own; either way the Riad does have a link with an excellent local taxi driver who will also bring you back almost to the door. "Small" and "large" (which means cheaper and more expensive) taxis are also plentiful all over town but many will not bring you all the way back to the Riad and, depending on the time of day, some will not even come into the Medina because it is so crowded (and some have no clue where the Riad is anyway).
This is neither the cheapest nor the most expensive Riad in town; you get what you pay for and the quality and style of this place makes it well worth the cost - it would be even better if they installed power showers and we urge them to get the water pressure up in the new extension!
By the way, the Medina is fine if you want to buy trinkets and souvenirs - bargain furiously for everything, not least because it is expected so all starting prices can safely be regarded as ludicrous -but not if you want real quality textiles, leatherwork, silver etc. The Riad staff will advise you which areas of town to go to for higher quality.
Providing it does not lose its intimacy and private feel by doubling in size, which it shouln't given its owners' attention to detail and atmosphere, the Esprit du Maroc will likely get loads of repeat bookings.

  • Liked — The tranquility and beautiful quality of all the renovation work
  • Disliked — Feeble showers
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 30, 2008

The Riad Esprit du Maroc is a wonderfully beautiful hotel, oozing with charm, and staffed by personnel who made you feel not only like welcomed and pampered guests, but like members of the family. Breakfasts were served on the panoramic rooftop, while delicious pre-selected dinners were served in the warm glow of the interior courtyard around the shimmering aquamarine blue pool, under the stars and surrounded by candlelight and the gorgeous lines and curves of the hotel itself. The room we stayed in was spacious and transforming, with lovely window views overlooking the beautiful interiour courtyard. Lovely sunbathing on the roof terrace, with terrific vistas. My fiancee and I look forward to returning. The owners, Sylvie and Philip made it a total joy and logistically simple, with hotel airport transfers pre-arranged and smooth as silk. Lots of wonderful boutiques and shopping were within just minutes from the hotel entrance and provided exceptional opportunities for enjoying the complete magic of Marrakech! The hotel arranged our full-day very reasonably priced private tour of the nearby mountains with pristine mountainside waterfalls and interesting Berber villages. A completely unforgettable experience (and this review coming from a seasoned traveler who has been to some of the finest and most interesting locations throughout the U.S., Europe, South America, Asia, and Africa). Last, but not least, one of the hotel guests took out a guitar each evening of our visit and softly seranaded his beautiful partner with a Portuguese love song before sitting down with her to dinner - not something you experience too often and just another special touch that made the experience magic beyond words.

  • Liked — Fatnastically beautiful and seren setting
  • Disliked — That it's so far from the U.S.!
  • Stayed May 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Gwillimbury, Canada
Top Contributor
74 reviews 74 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
210 helpful votes 210 helpful votes
5 of 5 stars Reviewed May 23, 2008

Booked our 2 nights via email to the riad. No problems.

Arranged to call the hotel via cellphone when arriving at the airport in Marrakesh, and a car would deliver us right to the door of the riad.

It did, via grand taxi (big old mercedes) and delivered us right to the door. No snags. Get the pick-up service if you go. You'll thank me for this advice.

After arrival, mint tea was served in a beautiful courtyard with exotic plunge pool; Ornate archways (beautiful alabaster), plants and mosaics from another age, all around. Lots of secluded sitting areas on several levels. Good natural light. Candles in lanterns + lamps at night. Seriously serene. Less than 10 rooms. Great atmosphere. No loud music. Soft moroccan and only in the evenings.

We stayed in the Pacha suite. The blue room. More great accents. A little dark, but great bathroom with separate shower room & tub. Walkout to private terrace w/bistro set. Closet was a bit smelly, but other than that, really well done. And very quiet.
Sattelite TV. In-room safe.

Roof-top terrace was good too. Lots of tables & chairs, more plants, umbrellas, space and charm.

Had 2 dinners & 2 breakfasts at the riad. Choose wherever you like to eat.
Dinner was Moroccan starters & then tagine w/wine & desert - very good. Breakfast was a good continental. OJ. Coffee. Good bread & brkfst stuff w/jams.

Service was really good thruout our stay. Prompt and friendly but never in our face; food, baggage, transfers, etc. All pro stuff.
Ask for a map of the medina when going out to shop or explore. It will be very helpful.

5 minutes walk from the Musee and about a 10 minute walk, thru the souks, to the Djma el Fnaa. You'll think you're lost, but you'll be okay.

A totally good experience for us overall. 1st time in Marrakesh.

A little pricey, but worth the money if you are looking for a calm, exotic, nearly private setting to spend some time in, in Marrakesh...With a bit of style.

Never felt pressured at all by the staff, and didn't hear a whisper of reno's going on. The place was beautiful and we greatly enjoyed our stay before moving on thru Morocco.

Great choice of riad here!

  • Liked — Visually exotic and relaxing with great service.
  • Disliked — Cat smell in closet.
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 6, 2008

We booked for four nights which we had to pay for up front but only stayed for two. Firstly the transfer we booked did not meet us at the airport - a relatively minor problem. The location of the riad means that it is very difficult to find your way back to and is a fair walk from the main square, we were hassled continuously by people wanting to show us the way. On one occassion it became very aggressive. Myself and my partner have travelled extensively and have never felt this uncomfortable. On the second night noise from the large building site next door (they are extending the riad) meant that our room literally shook from one o'clock in the morning until five a.m. The owners did not mention the building site when we booked. This was the final straw so with much argument with the owner who did not want to refund us the two remaining nights we left. We then went to les jardins de la medina and had a brilliant time although we would have preferred to stay in a smaller riad. On a positive note the courtyard is pretty although the rooms average.The staff are excellent although the owner not! The riad is massively over priced, in a bad location and directly next door to a large building site. There are so many beautiful places to stay in Marrakesh, this one should be avoided at all costs!

  • Liked — The courtyard
  • Disliked — The building site next door, the location, the owner and the unjustified price.
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dodgeMaroc, Propriétaire at Riad & Spa Esprit du Maroc, responded to this review, July 14, 2011
Google Translation
Chère madame
Voici nos remarques quand à votre avis et la vérité ! Nous avons effectivement agrandi notre Riad de 6 à 10 chambres avec un restaurant et un spa de 200 M 2 fin 2008 les travaux d’extension furent finis.
Le terrain à coté était en travaux mais calme. D’ailleurs votre première journée vous avez déjeuner au bord de la piscine et dîner tranquillement et profité de la terrasse sans souci.
Malheureusement cette deuxième nuits au Riad le chef de chantier a décidé de faire couler la dalle la nuit sans nous prévenir, les propriétaires et par la même occasion vous prévenir et pouvoir vous changer de chambre.
Je comprends tout à fait que votre deuxième nuit au Riad fut bruyante et que vous soyez mecontents et que vous souhaitiez partir.
Le lendemain matin vraiment on était aussi très choqué de l’initiative de l’entrepreneur qui a osé faire la dalle la nuit ! Nous vous avons proposé de vous surclasser en chambre Supérieure Ménara avec terrasse bien au calme et de toute manière la journée il n’y avait aucun bruit. Vous avez refusez vous étiez très agressive à notre égard, on vous a rembourser d’office vos dernières nuit et celle passée par CB donc comment pouvez écrire qu’on vous a rien remboursé?? Pour vous venger de quoi ?? D’un évènement qui peut arriver partout dans tous les hôtels!!! Et on a fait le nécessaire immédiatement pour vous dédommager. Le matin vous ^tes sorti et avez raconté votre histoire à une boutique qui vous a donné un non de Riad pas loin de chez nous.
Vous n'êtes pas allé à hôtel puisque ce matin là vous aviez réservé dans un petit Riad proche du nous et vous êtes parti après que nous vous ayons remboursé à pied avec vos valises!!!
Notre chauffeur est bien venu vous chercher avec un panneau nominatif mai en sortant aux arrivées vous êtes tous les deux aller directe à gauche chercher des dhs à l’office des changes à la banque ensuite au lieu d’aller à nouveau aux arrivées de votre avion vous vous êtes dirigé vers la sortie de l’aéroport.
Le taxi vous a donc attendu pour plus d’une heure à l’arrivée et vous avez hors aéroport pris un taxi qui ne connaissait pas la médina et vous a laissé au début de la médina à marcher avec vos valises... Vous auriez pu téléphoner au Riad et nous aurions appelé immédiatement le chauffeur pour qu’il aille vous rejoindre dehors devant l’aéroport au lieu de raconter que le transfert n’a pas été fait!!
Vous dites que vous ne trouviez pas votre chemin vous aviez un plan que nous vous avions donné. Les locaux de la médina sont gentils et peuvent vous rendre service pour vous guider ils ne vivent que du tourisme. Eh puis pour découvrir une vielle ville c’est sympathique de se perdre un peu.
Sachez madame que vous aviez un comportement très agressif avec tout le monde aussi en dehors du Riad. Dans tous le pays on cherche à vous aider Viet Nam République Dominicaine, en Inde etc.
Il suffit de répondre gentiment aux locaux comme quoi vous êtes ok et p as besoin de leur service.
Le premier jour vous avez profitez de la terrasse bien au calme et de toute maniere la journée il n’y avait aucun bruit. Nuit et celle passé par CB donc comment pouvez écrire que on vous a rien rembourse?? Pour vous Vous avez vécu une très mauvaise nuit j’en conviens et nous nous en excusons, mais le reste vous inventez et j’ai toujours votre ticket de CB de crédit des 3 nuits !!!!
Vous avez vécu une mauvaise expérience qui n’est pas de notre fait cela peut arriver et vous avez eu le retour de votre réservation, alors pourquoi écrire de tels avis et inventer encore et encore ! Heureusement que nous direction nous pouvons répondre sur Trip Advisor.
Je vous invite à voir notre site internet et admirez le nous veau produit Riad & Spa Esprit du Maroc que nous avons eu le courage pendant 18 mois de faire faire, et pour le plus grand bonheur de nos clients.

Bien cordialement
La direction
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Additional Information about Riad & Spa Esprit du Maroc

Address: 12 a 17 derb Belbekkar | Zaouit Lhardar- Médina, Marrakech 40030, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#89 Luxury Hotel in Marrakech
#93 Spa Hotel in Marrakech
#179 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Riad & Spa Esprit du Maroc 5*
Official Description (provided by the hotel):
Un des joyaux de la Médina à l’abri des regards...Un Palais du XVIII, où règne la magnificence des mille et une nuits … 10 chambres, Spa de 200 m2, salle de fitness : culture du bien-être. Les plaisirs de la table avec son Restaurant «gastronomie marocaine».Un moment magique avec son Jardin sur la grande terrasse.La plénitude de ses 3 patios dont un avec Piscine. Retrouvez un lieu privilégié dont le nom,"Esprit du Maroc"exprime le raffinement de sa décoration sortie tout droit d’un rêve. ... more   less 
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Also Known As:
Riad & Spa Esprit Du Maroc Hotel Marrakech
Riad And Spa Esprit Du Maroc
Riad Esprit Du Maroc Marrakech

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