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“Not the best experience !” 3 of 5 stars
Review of Riad & Spa Esprit du Maroc

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Riad & Spa Esprit du Maroc
5.0 of 5 Hotel   |   12 a 17 derb Belbekkar | Zaouit Lhardar- Médina, Marrakech 40030, Morocco   |  
Hotel amenities
Ranked #235 of 461 Hotels in Marrakech
Spain
Top Contributor
123 reviews 123 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
“Not the best experience !”
3 of 5 stars Reviewed November 23, 2013

Our arrival was not as planned .We arrived by prearranged transport from the airport ( not organised by the Riad ) and were left far away from the Riad. 3-4 guys with a hand cart put our luggage in it and proceeded to bring us down the streets - h hitting my head twice down the unpleasant passage to get to the riad.Th 'guys' who brought the baggage were given equivalent of € 8 .They throw it on the ground and demanded equivalent of € 22 !!! Certain fear grabbed us to go out then in case they attacked us . We stayed in riad and had food. It was nice but so slow . It was very expensive.The rooms were also very expensive for the stay . It was certainly overall not what we expected. The staff did their best although at times there was only 1 person to do everything .The first hamman I took ( done by the cook ) was very good . The next was the worst I ever had . No effort at all put into it at all .The owner appeared at least once and didn't even say 'hello;.We will definitely not return .

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Rome, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 21, 2013

This is a beautiful property, with a lovely courtyard and pleasant rooms. The poor service, unfortunately, makes the overall experience well below the average, especially if one considers the high prices charged. Although always courteous and available, the staff do not seem to have received proper training and one feels they are constantly improvising in the various tasks they perform. The gym – one of the reasons we had chosen this riad – is not well maintained and the treadmill for instance is of such low quality that it is of no practical use.
The worst part nonetheless was left for the end, when I requested the hotel manager to book a car for us. The rental agency he suggested left us waiting for two hours and when it finally arrived the vehicle was dirty and old, even though I had been specific about the required condition of the car. I cannot help but supposing the manager's criteria was the highest commission offered instead of reliability of the service. I would have appreciated an honest piece of information.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyne & Wear
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 18, 2013

visited during a 2 weeks stay in Marrakech, the spa facilities were very luxurious and the staff were very friendly and welcoming. There was actually no guests staying in the hotel on the day we visited and they did offer us a great discount to stay the night there! I cant comment on the hotel itself only that the rooms looked very nice. I agree on some reviews that the pool is tiny and I expect the Riad it could be a bit of a nightmare to find on foot.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ternat, Belgium
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 31, 2013

We stayed one week in this Riad from July 14th till July 21nd 2013.
The room and bathroom were very clean and spacious, a good bed with clean sheets, they changed the towels every day.
We had breakfast on the lovely terrace every morning, (little variation though)
The staff was very friendly and always present.
We had one meal in the riad which was very nice, compared to the local restaurants price is rather high. (same for the spa)

We advise to buy a detailed map of Marrakech (medina) in a local store (maps in travel guides are not detailed enough), once you orientated yourself, finding the riad even in the evening is not difficult at all.

For excursions and taxi rides you can make better deals by negotiating them yourself, rates in the riad are high.

When you stay in Marrakech during the ramadan, like we did, you should bear in mind that the sights of the town and shops close early.

We would surely recommend this riad to our friends and family.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schwyz, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2013

We’re four friends from Switzerland and had a fantastic stay at this Riad in February 2013!

The room and bathroom were quite large and very clean. Wi-Fi in the room is not optimal, in the lobby it works really well.

The service and kindness of the staff were great. Taxis were organized for us to our full satisfaction. The staff always helped us with all our questions.

On the terrace of the Riad there is a magnificent view of Marrakech. There are beach chairs where you can sunbath wonderfully a few hours.

We took breakfast (a standard one is included in the price) in the sunshine on the terrace and twice we ate there in the evening. For dinner the best way is to inform the lobby in advance, so you can already halfway order your food. The prices are more expensive than the standard in Morocco or as it is on Jemaa el-Fnaa, but the atmosphere and the lovely service we’re worth it. Quality of the food is great by the way.

We can therefore only recommend this Riad. Surely it is very useful if you know exactly the location of the Riad in advance. It is quite hidden in the alleys. It’s possible to achieve the Riad with a small taxi, walking distance from Jemaa el-Fnaa is ten minutes.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aalesund
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2013

We had a one week stay at this beautiful riad two weeks ago. Nice and central location in the Medina with short distances to main attractions and restaurants. Being a family of 4 we had 2 rooms the Sahadienne and Bahia. Both rooms were nice and clean. The only minus were the showers as there could be low water pressure and not warm enough water.
The riad has a marvelous sun terrace where in fine weather the breakfast is served. The hotel staff has been very friendly and helpful. We ate dinner at the riad on our arrival day. The food was good but small amounts and somewhat pricy compared to many other restaurants in the Medina. The nearby Le Foundouk is a better choice with very good food in a pretty, candlelight atmosphere for a reasonable price.
Anyway, we had a very pleasant stay at this riad and would choose it again when coming back.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2013

We spent four nights at Riad & Spa Esprit du Maroc last week and loved it! It was really interesting to stay at a Riad in the Medina - much more interesting than a hotel. We found the location good, great room, fab bathroom (we stayed in the Bali) and very clean. In addition, the staff were brilliant - friendly and very helpful - nothing too much trouble. We would definitely recommend it and would go back and stay again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad & Spa Esprit du Maroc

Address: 12 a 17 derb Belbekkar | Zaouit Lhardar- Médina, Marrakech 40030, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#89 Luxury Hotel in Marrakech
#93 Spa Hotel in Marrakech
#179 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Riad & Spa Esprit du Maroc 5*
Official Description (provided by the hotel):
Un des joyaux de la Médina à l’abri des regards...Un Palais du XVIII, où règne la magnificence des mille et une nuits … 10 chambres, Spa de 200 m2, salle de fitness : culture du bien-être. Les plaisirs de la table avec son Restaurant «gastronomie marocaine».Un moment magique avec son Jardin sur la grande terrasse.La plénitude de ses 3 patios dont un avec Piscine. Retrouvez un lieu privilégié dont le nom,"Esprit du Maroc"exprime le raffinement de sa décoration sortie tout droit d’un rêve. ... more   less 
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Also Known As:
Riad & Spa Esprit Du Maroc Hotel Marrakech
Riad And Spa Esprit Du Maroc
Riad Esprit Du Maroc Marrakech

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