one of the few hotels in this area, we call in for tea and to visit friends staying here, planning to go out for a trip. Again, nobody in the bar area, when she does arrive we just want coffee/tea and a snack whilst we wait. A menu is produced we order, we wait, we wait about 30 minutes when another girl tells us we cant have food from the original menu as its only for guests??? then we are given the Restaurant menu, lunch starting for 250 D.. about 20£ - we point out our friends who are staying there, and we are just about to leave for a trip, so we just wanted QUICK drink and snack before going out. She is indifferent and rude, we leave telling our friends to met us at Cafe Clock across the road.
I'm sorry but you are HOTEL, not a private residence..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 days ago
Even though this website seems to permit customer evaluations on a service which we do not provide, we have to point out some nformation which you forgot to mention.
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The restaurant of our Riadl, Les Jardins de la Medina, is primarily for our guests, even though it Is also open to non-residents, who are welcome to enjoy lunch or dinner, by reservation, beside the swimming pool and the main garden, the largest in the Medina.
la Table des Jardins is not a regular restaurant such as a brasserie, a snack bar, a fast food outlet, or a tea room. Our size, the number of tables and the privative character of our house imposes us certain rules for the comfort of all .
So , we were not able to offer to visitors fast or quick drinks or snack or sandwichs. This should not have been a surprise to you, as this information is clearly displayed by the front door of the hotel, and also on the menu you were given.
I enjoy you appreciate to go at Café Clock, a very small but friendly cafe nearby, which offers coffees, cold drinks, burgers and milkshakes with live music at any time of day.
On the day that you want to take a proper lunch or an epicurean dinner in our historic house, we will be delighted to take your booking and let you enjoy the creations of our chef, whose talent has been widely acclaimed in reviews posted both before (and after your comments) (for example:7 March 2014: "Excellent" plus 5 March 2014 " Best meal in Marrakech)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.