We went here on a recommendation, so will no longer take any notice of this persons views. You enter via a bar, with lots of staff milling around doing nothing, but grinning at you. Once in the restaurant the setting is very pleasant, (even romantic) sitting around a large pool, with lots of twinkling lights. The food is good, bland international stuff, the service indifferent/surly & very slow. It's pretentious and selling a mediocre experience at a European price, which is quite outrageous bearing in mind you are in some back street in Marrakech and you are paying for a single person meal what lots of Moroccans' earn in one week. If I ate this meal in London, in a similar setting, I would expect to pay 50% of what we were charged. We left feeling full, but ripped off and I certainly would not recommend it. The only person having a wonderful experience in the owner, when he looks at his bank balance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 7, 2013
Dear Sir or Madam
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Your comments caught our attention, and rather than laughingly dismissing them, we would rather take the time to answer them, at the risk of sometimes being contradictory. We consider that the key to our success is through making the best possible offers, balancing quality with price, and that under all circumstances, it Is the satisfaction of our genuine customers that counts the most. This is, for example, the reason why each of our guests is always invited to complete an evaluation of their experience, and this document is later analysed to determine our action plans for improvement.
In the first place, you do not enter the restaurant through the bar but through the Reception area of our riad, which was formerly a princely residence of the Medina. Our hostess then accompanies you to the gardens and to the restaurant beside the pool. The menus at our Riad offer a choice of 45 dishes for dinner (and 25 for lunch), using only fresh produce and they are entirely home-made; from our starters to our desserts, including our pastries and bread. Our argan and olive oils are chosen from carefully selected producers from the region of Essaouira. 60% of our dishes are based on original Moroccan cuisine from different Andalucian, Berber and other regional culinary traditions. We are not like the ‘mass tourist factories’.
Yet given the remarkable character of our place, (the largest private garden in Marrakech) and the small size of our dining area, we limit our number of guests to allow everyone to dine in the best conditions.
Our restaurant is mainly for the guests of our boutique hotel. It Is open 7 days a week from 07.30 – 23.00 hours non-stop, and a catering team of 30 persons are on duty daily to the great satisfaction of our guests without exception. Since we are talking about prices, and in this historic and princely surroundings, we offer a lunch (starter, main course and dessert) for 250Dhs per person (or £18). In the evening, in addition to our "Carte, we offer 2 other menus ; the first of Moroccan inspiration for less than £30, with appetisers included, and a Tasting Menu, incorporating flavours from here and overseas, for less than £35. Finally our wine cellar offers a selection of 14 wines by the glass in addition to our main wine list, a choice of Nespresso coffees or Harney & Sons teas, as well as a choice of digestives, such as pure malt whiskeys, cognacs, old rums and quality liqueurs.
We let our clients make their own choices and comparisons. It is undoubtedly why for these reasons that the Les Jardins de la Medina received the Award of Excellence for its restaurant and for its boutique hotel - The Traveller’s Choice 2013 for Morocco and Africa. So we should like to thank you for allowing us to present our boutique hotel and its restaurant to you in a better way and we invite our readers to discover on Trip Advisor the genuine comments about our services in these two categories, we fully trust their judgement. Please check also our Trip Advisor Comments on the Hotel category.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.