We booked the airport transfer for 15 euros and as expected we were picked up from the airport by a taxi. Disappointingly the taxi did not have any seatbelts (which we found was generally the case in marrakech), the taxi then dropped us off in place moukef and introduced us to a man who he told us would show us the rest of the way to the riad, as the streets are so narrow.
On arrival at the riad we found that we were then expecting to pay this man 200 dirhams. We questioned this with the staff at the riad as we were under the impression that we had paid for transfer from the airport to the riad, but they encouraged us to pay. We were quite disappointed with this as we felt we had been duped.
From this point the riad was a nice place to stay, in a great central location, but not much more.
We were provided with food each morning which was really nice, and the rooftop terrace was a perfect place to start the day. The general cleanliness of the riad was a bit poor.
Whenever we asked for information Michel or the girls working for him were very keen to help, but we weren't provided with much information without seeking it.
On our last day the card machine was broken, so we had to pay with cash which was a bit inconvenient as we had to go to the square to get quite a large amount of cash out. I understand that this may have been unavoidable but it did make things quite difficult for us on our last day.