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“Angsana Riads - A fantastic place with world class staff!” 5 of 5 stars
Review of Angsana Riads Collection Morocco - Riad Bab Firdaus

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Angsana Riads Collection Morocco - Riad Bab Firdaus
4.0 of 5 Guest house   |   N. 57 -58 Rue de la Bahia | Riad Zitoun Jdid Medina | Medina of Marrakech, Marrakech 40000 , Morocco   |  
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Hotel amenities
Ranked #355 of 1,041 Marrakech B&B and Inns
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Angsana Riads - A fantastic place with world class staff!”
5 of 5 stars Reviewed December 4, 2012

I stayed here with my wife for a long weekend to celebrate her birthday.
The Riad Bab Firdaus was a lovely place to stay, as the Angsana Riad's is a collection of 6 riads within Marrakech.
We found the room we had was nice and cosy, clean and warm, with a traditional Moroccon decor.
It was a central location within easy walking distance to Jemaa El Fna square, and the local attractions ( Souks, Kasbah etc ), and bars and restaurants.
There was a wonderful Spa at our Riad, and a short walk ( 1 min ) to Riad Si Said for breakfast and even dinner.
The staff at the Bab Firdaus was amazing. The welcome we had was fanstatic, local drinks served and a explanation of the riad.
Cous-Cous ( one of the hotel staff - his nickname ! ) and Mohammed were great. Nothing was too much trouble for them.
Cous-cous often escorted us to any place we wanted to go, local restaurants or bars, rather than us trying to find them ourselves.
He even arranged a birthday cake to be given to us on my wifes birthday at a local restaurant, ( and the room maids also brought one to our room in the day )
All in all, a great place to visit, and a fantastic Riad to stay at!

Room Tip: Arrange with the Riad for airport taxi, and they will then meet you at the drop off car park near th...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
London, United Kingdom
1 review
4 of 5 stars Reviewed November 22, 2012

This was our 1st trip to Marrakech. Although the city itself is completely crazy, the Riad offered peace and tranquility. It is well positioned within the Medina, being located just a 10 min walk from the main square and souks. The room was clean and spacious, with a lovely large bathroom. The staff (in particular Mohamed) were helpful, polite, and went out of their way to give good service. We were even provided a mobile phone, so that if we got lost we could call for help, and they also helped out when we couldnt get in touch with the tour rep. We had to walk a small distance each morning to have breakfast in the sister Riad, but its less than 2 mins away. The only thing that concerned us was that the main door seemed to remain unlocked 24 hours a day, meaning that anyone could walk in.
Overall, a beautiful hotel with woderfully helpful staff in an ideal location.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 16, 2012

Had a great stay, the hotel is situated right in the Media within walking distance of the hotels, palaces, souks and main square. The riad is a goup of six which are all located nearby and all beautiful. We had the spa in our riad, the main restuarant was in another which worked well. Above all the staff were fantastic, really made the stay for us. They were warm and genuine and gave us lots of real good advice. i would recommend that you book taxi via the hotel from the airport before you travel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 15, 2012

Had a fantastic stay at the Angsana Riad Riad Bab Firdaus. The Riad was an oasis of calm amongst the chaos, hustle and bustle of Marrakech. I can't speak highly enough of the staff and the service they offer. Nothing was ever too much trouble and the service was always offered with a welcoming smile and was consistent among al themembers of staff. The rooms were lovely, well equipped and breakfast was also excellent.

When we had a problem with a local trip we had booked the hotel sorted it all out for us even though w had sourced the rip ourselves.

Overall a huge thank you to al the staff who made our stay so memorable

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashbourne, United Kingdom
1 review
3 of 5 stars Reviewed October 10, 2012

We enjoyed our stay in this tranquil riad. It is well positioned for everything we wanted to do and the staff were very courteous, friendly and helpful. The bed was hard and on one night we had no hot water. We had adequate breakfasts in the larger riad, a street away which is where the roof terrace with pool is situated. We had a plunge pool in the courtyard of our riad and that was heavenly, cool and peaceful.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Dunmow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2012

Unrivalled service from the moment you enter the hotel. We were greeted with fruit juice, dates and mint tea while checking in and handed a mobile phone programed with phone numbers in case we needed help or got lost. The hotel is small and traditional, very pretty adding to the whole experience. The food served there is excellent, rooms are small but with almost silent and efficient air conditioning - a must in 43 degrees heat! The staff even walked us personally round to the Riad round the corner on the first morning to get our breakfast and escorted us to the Saadian tombs when we struggled to find it. The gave us advice on haggling and helped negotiate fare prices for cabs - drivers quote high to start.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, September 26, 2012
Dear Tripadvisor Member,

Thank you for taking the time to write such a wonderful review following your recent stay with us. We are dedicated to ensuring every detail is as perfect as possible so we are thrilled you so enjoyed your experience of the Angsana Riads Collection. We especially appreciate your high praise of our team. Thank you for choosing to stay with us, we are honored that you think so highly of us that you would recommend us to others.

We hope to welcome you back soon.

Kind Regards

Karim Irrgang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
85 reviews 85 reviews
74 hotel reviews
Reviews in 57 cities Reviews in 57 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 12, 2012

We stayed here for 2 nights. Overall experience was good, and in some parts exceeded our expectations.

Good parts:
- The oasis like abode deep inside the alley ways of the medina was cool
- Room was great. In the midst of scorching heat, coming back to the medina, and to the room was a bliss
- Service was great, since its a very small riad, everything is personalised and very attentive
- There is a rooftop terrace, nice if you want to sun tan. And you barely bumped into other guests as there are only a few rooms there
- Breakfast (which is inclusive)

Not so good experience:
- Coming back to the riad at night, there are always someone who tries to talk to you and offer you information, cab ride, spa, etc... after a day at the souks and all tourist attraction in marrakech, trust me, you will have enough of this.
- Coming back to the riad at night and you dont feel as safe walking down the empty small dark alleys. I am not recommending this place to a single white female.
- Airport transfer. Ours was 30 minutes late.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, August 15, 2012
Dear mrtravelmore,

Thank you for taking the time and posting a review after your recent visit to the Angsana Riads Collection. We were delighted that you found our team to be great and that you enjoyed the rooftop terrace.
We were disappointed to read about your airport transfer which was late. Please accept our sincere apologies for the inconvenience this caused you. Our management team and I take this matters seriously and the issue is being looked into. Thank you for bringing the matter to our attention.

We hope these incidents will not stop you from staying again and we hope to welcome you back to the Angsana Riads Collection soon.

Best regards,

Karim Irrgang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Angsana Riads Collection Morocco - Riad Bab Firdaus

Address: N. 57 -58 Rue de la Bahia | Riad Zitoun Jdid Medina | Medina of Marrakech, Marrakech 40000 , Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Room Service Suites
Hotel Style:
Ranked #355 of 1,041 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Angsana Riads Collection Morocco - Riad Bab Firdaus 4*
Official Description (provided by the hotel):
The name which means "gateway to heaven" conjures up a sense of magic, and you will see why when you arrive. Beautifully restored, this seven-room riad is filled with traditional artifacts, hand-woven carpets and custom-made furniture. After a day of sightseeing, indulge yourself in a luxurious massage at the Oriental Spa. ... more   less 
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Also Known As:
Angsana Riads Collection Morocco - Riad Bab Firdaus Hotel Marrakech

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