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“Outstanding service” 5 of 5 stars
Review of Angsana Riads Collection Morocco - Riad Bab Firdaus

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Angsana Riads Collection Morocco - Riad Bab Firdaus
4.0 of 5 Guest house   |   N. 57 -58 Rue de la Bahia | Riad Zitoun Jdid Medina | Medina of Marrakech, Marrakech 40000 , Morocco   |  
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Hotel amenities
Ranked #373 of 1,031 Marrakech B&B and Inns
A TripAdvisor Member
“Outstanding service”
5 of 5 stars Reviewed August 23, 2012

Unrivalled service from the moment you enter the hotel. We were greeted with fruit juice, dates and mint tea while checking in and handed a mobile phone programed with phone numbers in case we needed help or got lost. The hotel is small and traditional, very pretty adding to the whole experience. The food served there is excellent, rooms are small but with almost silent and efficient air conditioning - a must in 43 degrees heat! The staff even walked us personally round to the Riad round the corner on the first morning to get our breakfast and escorted us to the Saadian tombs when we struggled to find it. The gave us advice on haggling and helped negotiate fare prices for cabs - drivers quote high to start.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, September 26, 2012
Dear Tripadvisor Member,

Thank you for taking the time to write such a wonderful review following your recent stay with us. We are dedicated to ensuring every detail is as perfect as possible so we are thrilled you so enjoyed your experience of the Angsana Riads Collection. We especially appreciate your high praise of our team. Thank you for choosing to stay with us, we are honored that you think so highly of us that you would recommend us to others.

We hope to welcome you back soon.

Kind Regards

Karim Irrgang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Shanghai, China
Top Contributor
85 reviews 85 reviews
74 hotel reviews
Reviews in 57 cities Reviews in 57 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 12, 2012

We stayed here for 2 nights. Overall experience was good, and in some parts exceeded our expectations.

Good parts:
- The oasis like abode deep inside the alley ways of the medina was cool
- Room was great. In the midst of scorching heat, coming back to the medina, and to the room was a bliss
- Service was great, since its a very small riad, everything is personalised and very attentive
- There is a rooftop terrace, nice if you want to sun tan. And you barely bumped into other guests as there are only a few rooms there
- Breakfast (which is inclusive)

Not so good experience:
- Coming back to the riad at night, there are always someone who tries to talk to you and offer you information, cab ride, spa, etc... after a day at the souks and all tourist attraction in marrakech, trust me, you will have enough of this.
- Coming back to the riad at night and you dont feel as safe walking down the empty small dark alleys. I am not recommending this place to a single white female.
- Airport transfer. Ours was 30 minutes late.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, August 15, 2012
Dear mrtravelmore,

Thank you for taking the time and posting a review after your recent visit to the Angsana Riads Collection. We were delighted that you found our team to be great and that you enjoyed the rooftop terrace.
We were disappointed to read about your airport transfer which was late. Please accept our sincere apologies for the inconvenience this caused you. Our management team and I take this matters seriously and the issue is being looked into. Thank you for bringing the matter to our attention.

We hope these incidents will not stop you from staying again and we hope to welcome you back to the Angsana Riads Collection soon.

Best regards,

Karim Irrgang
Hotel Manager
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A TripAdvisor Member
4 of 5 stars Reviewed August 10, 2012

i stayed at this hotel with my partner and we both enjoyed our stay. the service was excellent and rooms are cleaned twice a day. the staff are friendly and will help you as much as physically possible to make sure you stay is memorable. the facilities are good, with a roof terrace for sun bathing, a plunge pool and a Thai spa as well as a Thai and morrocan restaurant. the location of the riad is good, as it is a 10 minute walk from the main square and 30 secs from a taxi rank. i would recommend this riad to anyone travelling to marrakech.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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BTGroup, Hotel Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, August 15, 2012
Dear Tripadvisor Member,

Firstly I would like to thank you for writing a review following your recent stay with us. I appreciate these things take time and wanted to extend our gratitude, your willingness to offer feedback is both valued and useful. We are delighted to read that you so enjoyed our location and our team looked after you so well.

Thank you for choosing Angsana Riads Collection it was our pleasure to have you as our guest.

We look forward to welcoming you back again soon.


Best regards,

Karim Irrgang
Hotel Manager
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Seattle, Washington
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2012

While in Marrakech, don't stay at a major chain hotel - there are beautiful Riads to be experienced. The basic amenities are all there (except for TV) even for the business traveler. WiFi is omnipresent and free.

Riad Bab Firdaus is one of 6 Riads in the Angsana collection. Not having stayed in a Riad before, I wasn't sure what to expect - but the decor's beautiful, it's clean and quiet, the hosts are friendly and hospitable, and the free breakfast makes a good start to the day. While you are there, make sure to avail yourself of the Spa on the premises for a Moroccan hammam - every inch of your skin will be scrubbed red and raw and you will be tingling from head to foot for the next couple of hours.

These Riads in the Medina (old city) can be impossible to find - so make sure that you arrange with the hotel for a pick-up at the airport.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, Hotel Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, August 15, 2012
Dear fidelityman,

Thank you for choosing Angsana Riads Collection, a member of Banyan Tree Hotels and Resorts, for your visits to Marrakech. Our entire team is deeply committed to offering you, our guest, a memorable experience so it is truly our pleasure to read that we continue to meet the high standard you have come to expect.

We look forward to welcoming you back again soon.

Best regards,

Karim Irrgang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi
Top Contributor
98 reviews 98 reviews
90 hotel reviews
Reviews in 67 cities Reviews in 67 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed July 17, 2012

Stayed here with friends in 2 luxury suites - absolutely gorgeous. Riad is in fantastic location and staff really friendly and helpful. Excellent breakfast and delicious meals. Loved the roof terrace and the elegant desisn of the rooms & public areas with antiques and comfortable areas. Fantastic quality and a good price. We checked out lots of riads nearby (planning to return in the winter months) and Bab Firdaus was by far the best. Loved it.

Room Tip: All the rooms are beautiful but any of the suites are just that extra bit special.
See more room tips
  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, July 19, 2012
Dear TravellerAbuDhabi,

Thank you for choosing to stay with us at Angsana Riads Collection for your visit to Marrakech. We greatly appreciate your kind words regarding our team here, the hotel's location and the elegant atmosphere. We are further grateful for you taking the time to share your view with the travelling community.

We hope to welcome you back for another visit soon.

Regards,

Karim Irrgang
Hotel Manager
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New York City, New York
1 review
5 of 5 stars Reviewed July 9, 2012

The hotel is beautiful (with authentic Moroccan design) & the location is great. But above all, the staff is excellent. Chadia, at the front desk of Riad Bab Firdaus, went out of her way to make sure we had a good stay. She helped us with recommendations, answered the cell phone the hotel gave us even late in the evening, and even helped us with our luggage all the way till the taxi stand. We also booked airport pickup & other transportation thru the hotel & it was all very punctual.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, July 19, 2012
Dear Praskrish,

Thank you very much for your kind feedback! I am delighted you had a nice stay, and pleased that the staff met your expectation. Should you need a new booking please do not hesitate to contact me directly at karim.irrgang@angsana.com

We all are looking forward to welcoming you back!

Warm Regards,

Karim Irrgang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2012

We had a lively time in Marrakech due in large part to the staff at Riad Bab Firdhaus. They were incredibly helpful! They helped arranges cars, made dinner reservations and gave us accurate and efficient directions to wherever we needed to go. Chadia and Abderrahim (aka Cous Cous), in particular, went above and beyond to help us. We happened upon Abderrahim in the alley on our way out, on his day off, and he realized we were confused and helped us arrange a taxi. It is difficult to find comparable service. Absolutely fabulous!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Angsana Riads Collection Morocco - Riad Bab Firdaus, responded to this review, July 3, 2012
Dear ajfernando,

Thank you for taking the time to share your experience at the Angsana Riads Collection. It was a pleasure to look after you and I am pleased that you enjoyed your stay with us.
Should you be coming to Marrakech again please feel free to contact me directly, I would be more than happy to look after your booking for you.

Kind Regards

Karim Irrgang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Angsana Riads Collection Morocco - Riad Bab Firdaus

Also Known As:
Angsana Riads Collection Morocco - Riad Bab Firdaus Hotel Marrakech
Angsana Riads Collection Morocco - Riad Bab Firdaus Hotel
Address: N. 57 -58 Rue de la Bahia | Riad Zitoun Jdid Medina | Medina of Marrakech, Marrakech 40000 , Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Room Service Suites
Hotel Style:
Ranked #373 of 1,031 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Angsana Riads Collection Morocco - Riad Bab Firdaus 4*
Official Description (provided by the hotel):
The name which means "gateway to heaven" conjures up a sense of magic, and you will see why when you arrive. Beautifully restored, this seven-room riad is filled with traditional artifacts, hand-woven carpets and custom-made furniture. After a day of sightseeing, indulge yourself in a luxurious massage at the Oriental Spa. ... more   less 
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