This is a beautiful riad. It is huge. We had a beautiful room on the second floor. The room was extremely spacious and fortunately the airconditioner was able to cope. It was nice to come into warmth making the room feel very cosy. There was also plenty of hot water in the lovely bathroom. Both of these were a real plus in winter.
Unfortunately there was no wifi available in our room but we were able to connect without problem down stairs in the lounge area. Being such a large, open space and mid winter, it was hard to keep warm as we perched as close as possible to the only heater. A couple more wouldn't go astray!
We ate dinner at the riad and the food was really delicious. Cannot fault it or the service by staff.
The actions of the owner towards other guests were our only complaint. To cut a long story short, there was an altercation with another group staying at the riad. You can imagine our embarrassment and distress when the owner did not try to lower his voice. He was very loud and very angry. We had gotten to know the other guests, so knew the predicament they were in. Bear in mind the people the owner was yelling angrily at was 1 young gentleman and a woman with 2 teenage children who were visibly distressed. I think the owner realised later that he did not deal with the situation well but by then it was too late. My advice to the owner would be to leave things to his other staff who are quiet, pleasant and extremely well mannered and I would guess, have some training in guest relations. Guests should always be treated with respect. If it had not been for this situation I would have given Riad Yacout 5 stars.
We did end up lightening up our evening by exploring the riad with the other guests. They had a suite and if you have one of these, they are huge!!! Perhaps not a great choice in winter as they are so big, they are hard to heat. We also discovered the pool at this end of the riad, so this would be fantastic in warmer weather.
We found the upstairs rooms to be very warm in winter
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It was a great pleasure having you stay at the Riad El Yacout and I’m so pleased to hear that you enjoyed your stay here.
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You are off course more than welcome to revisit us in the future and it would be a delight to have you back.
On a not- so- pleasant note, I’m saddened by the latter part of your review and feel I must clarify the situation so that you do not feel as bad about what occurred. To start off, the owner is a gentle giant. He has a loud manner of speaking, but however he has never been known to be rude. I ask you to understand our end of the story too, the guests that you mentioned were approached in a very gentle friendly manner about the issue that arisen
To give you a full explanation of the events that occurred so that you have a good of what happen.
These guests had reserved to stay at another hotel, when they arrived at that hotel they didn’t like it and they left and came to us. Please bear in mind that the agency that they had booked with already had paid for the accommodation at the other hotel. When they arrived at our doors, being in the hospitality business we naturally were more than happy to give them accommodation, food and take care of them. We were told that we would get paid and that there would be no problem. Also as you might know, in hotels for walk in guests, the full payment is taken on arrival. We however did not do this on good faith.
When the guests were departing we asked about them settling their bill with us, and then suddenly it was news to them that we had a bill that needed to be settled. They asked us to call the agency for payment, we have never worked with this agency before, so we did not know what to expect. Of course they said they would not pay for accommodation twice for these guests. No agency in fact will pay a hotel, willing, twice. So to us, we did what we were supposed to do and of course we expected all to be settled at the end. We were misinformed at the beginning and the scene that followed made that clear.
The owners daughter who was dealing with the guest was polite and explained very honestly and politely the problem, it was then the guest who started to scream and shout and wave her hands in her face, and of course the owner was doing the only natural thing any father would do and defend his daughter, this guest went on to say Morocco, is a country of scammers and I don’t think that was a necessary comment, we were in fact scammed as we were the ones who received incorrect information or omissions about their stay with us.
Now in any situation, i do not think that comment was necessary. The owner was simply defending his daughter who is also the CEO that was being severely verbally abused by this disgruntled guest who was making an enormous unnecessary scene. At no time did anyone threaten or verbally insult her, I do understand that guest comes first, however the insults that followed would not be acceptable in any country.
Even after the events that occurred, the owner who as I mentioned before is a gentle man, showed his true Moroccan hospitality by offering them dinner. This was no way a sign of showing that he was wrong, but simply a fact that he was showing kindness to someone. And contrary to what the guest thought of Morocco, Moroccans are very hospital and generous people.
Just to end off, I understand your position and we appreciate your honesty but I must point out that from reading your review, you enjoyed your time with us and the only negative from your review is the events of the other guests. So I can safely say if were really that bad, then you also would have had an unpleasant time.
Thank you again for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.