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“Spectacular” 5 of 5 stars
Review of Riad El Yacout

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Riad El Yacout
4.0 of 5 Hotel   |   9 Derb Guebbas Batha, Fes 30200, Morocco   |  
Hotel amenities
Ranked #23 of 91 Hotels in Fes
Certificate of Excellence 2014
Paris, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Spectacular”
5 of 5 stars Reviewed March 22, 2013

Our driver pulled up outside a building site and rang the riad for assistance with our baggage. We walked along a muddy dirt track to a very ordinary door, walked down a flight of stairs and were blown away. We stayed in a few riads during our 3 weeks in morocco, but nothing as extraordinary as this. The internal courtyard was palatial, as were the rooms and the roof area was a lovely place for a beer (which you buy elsewhere). The staff were very helpful, especially after a wee hiccup around our son's early morning departure, and the food plentiful. There is renovation work going on inside, but that didn't worry us - and the weather was too cool to use the pool anyway. Wld have loved to have had wifi in the rooms. And a bar in the riad! But it was morocco.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kriselda A, General Manager at Riad El Yacout, responded to this review, March 23, 2013
Hello !!!

Thank you for the review. It was such a great pleasure meeting you and having you stay here with us at the Riad Yacout.

It is always great fun meeting friendly warm people such as you. I loved the conversation and do miss it

Take care and feel free to come back at any time, you are more than welcome.

See you :)
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chesterfield, Derbyshire
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 4, 2013

Visited here in March for 3 nights. The building cannot fail to impress in its size and grandeur. Not sure about some of the decoration but it is spectacular.

At the beginning if March we were disappointed to find quite significant building work going on. The swimming pool was green and opaque in amongst the works. We never heard any building activity but it did detract from the splendor of the building.

Our room was small with just two single beds and a small bathroom. The windows were left open all day after the room had been serviced and as a result it was freezing when we returned. The extremely noisy a/c unit heated the room OK but it was a choice of sleep or hypothermia.

The staff were very helpful and the breakfasts were superb and plentiful. We would have liked to have had an evening meal here but the dining area was unseated apart from a battered patio gas heater. We didn't fancy dining in fleeces and jumpers!

I would imagine it's a different place altogether when the warmer weather arrives and the builders depart.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Whangarei, NZ
Top Contributor
150 reviews 150 reviews
43 hotel reviews
Reviews in 75 cities Reviews in 75 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed February 26, 2013

We loved this riad and stayed here three nights. Our room was delightful, very spacious and comfortable. We found the staff to be extremely charming, helpful and happy to go the extra mile. My husband is a foodie, so he decided to attend a cooking class held at the riad. Classes are a regular occurrence here for riad guests and outside visitors. My husband loved this experience. The riad chefs did not speak very much English, so the riad manager translated for us. The end result of a morning’s work was an absolutely delicious fried fish and salad dish and a beautiful fish tagine with vegetables for our evening meal. We would definitely recommend this riad and look forward to going back again in the not-too-distant future. Thank you, Riad El Yacout for a wonderful three days!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tweed Heads, Australia
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed February 23, 2013

This is a beautiful riad. It is huge. We had a beautiful room on the second floor. The room was extremely spacious and fortunately the airconditioner was able to cope. It was nice to come into warmth making the room feel very cosy. There was also plenty of hot water in the lovely bathroom. Both of these were a real plus in winter.
Unfortunately there was no wifi available in our room but we were able to connect without problem down stairs in the lounge area. Being such a large, open space and mid winter, it was hard to keep warm as we perched as close as possible to the only heater. A couple more wouldn't go astray!
We ate dinner at the riad and the food was really delicious. Cannot fault it or the service by staff.
The actions of the owner towards other guests were our only complaint. To cut a long story short, there was an altercation with another group staying at the riad. You can imagine our embarrassment and distress when the owner did not try to lower his voice. He was very loud and very angry. We had gotten to know the other guests, so knew the predicament they were in. Bear in mind the people the owner was yelling angrily at was 1 young gentleman and a woman with 2 teenage children who were visibly distressed. I think the owner realised later that he did not deal with the situation well but by then it was too late. My advice to the owner would be to leave things to his other staff who are quiet, pleasant and extremely well mannered and I would guess, have some training in guest relations. Guests should always be treated with respect. If it had not been for this situation I would have given Riad Yacout 5 stars.
We did end up lightening up our evening by exploring the riad with the other guests. They had a suite and if you have one of these, they are huge!!! Perhaps not a great choice in winter as they are so big, they are hard to heat. We also discovered the pool at this end of the riad, so this would be fantastic in warmer weather.

Room Tip: We found the upstairs rooms to be very warm in winter
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kriselda A, General Manager at Riad El Yacout, responded to this review, March 20, 2013
It was a great pleasure having you stay at the Riad El Yacout and I’m so pleased to hear that you enjoyed your stay here.
You are off course more than welcome to revisit us in the future and it would be a delight to have you back.
On a not- so- pleasant note, I’m saddened by the latter part of your review and feel I must clarify the situation so that you do not feel as bad about what occurred. To start off, the owner is a gentle giant. He has a loud manner of speaking, but however he has never been known to be rude. I ask you to understand our end of the story too, the guests that you mentioned were approached in a very gentle friendly manner about the issue that arisen

To give you a full explanation of the events that occurred so that you have a good of what happen.
These guests had reserved to stay at another hotel, when they arrived at that hotel they didn’t like it and they left and came to us. Please bear in mind that the agency that they had booked with already had paid for the accommodation at the other hotel. When they arrived at our doors, being in the hospitality business we naturally were more than happy to give them accommodation, food and take care of them. We were told that we would get paid and that there would be no problem. Also as you might know, in hotels for walk in guests, the full payment is taken on arrival. We however did not do this on good faith.
When the guests were departing we asked about them settling their bill with us, and then suddenly it was news to them that we had a bill that needed to be settled. They asked us to call the agency for payment, we have never worked with this agency before, so we did not know what to expect. Of course they said they would not pay for accommodation twice for these guests. No agency in fact will pay a hotel, willing, twice. So to us, we did what we were supposed to do and of course we expected all to be settled at the end. We were misinformed at the beginning and the scene that followed made that clear.

The owners daughter who was dealing with the guest was polite and explained very honestly and politely the problem, it was then the guest who started to scream and shout and wave her hands in her face, and of course the owner was doing the only natural thing any father would do and defend his daughter, this guest went on to say Morocco, is a country of scammers and I don’t think that was a necessary comment, we were in fact scammed as we were the ones who received incorrect information or omissions about their stay with us.
Now in any situation, i do not think that comment was necessary. The owner was simply defending his daughter who is also the CEO that was being severely verbally abused by this disgruntled guest who was making an enormous unnecessary scene. At no time did anyone threaten or verbally insult her, I do understand that guest comes first, however the insults that followed would not be acceptable in any country.

Even after the events that occurred, the owner who as I mentioned before is a gentle man, showed his true Moroccan hospitality by offering them dinner. This was no way a sign of showing that he was wrong, but simply a fact that he was showing kindness to someone. And contrary to what the guest thought of Morocco, Moroccans are very hospital and generous people.

Just to end off, I understand your position and we appreciate your honesty but I must point out that from reading your review, you enjoyed your time with us and the only negative from your review is the events of the other guests. So I can safely say if were really that bad, then you also would have had an unpleasant time.

Thank you again for your feedback.
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melbourne
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2013

My family of 4 stayed here for 2 nights on a recent tour of Morocco. Of all the places we stayed at this was by far the most special in terms of atmosphere. We were here in January so it was cold so we could not enjoy the pool (it did look lovely) Our rooms were beautifully warm and comfortable. The public areas were very pleasant although rather cold (they did have a gas heater but a few more would have helped heat the large area) We had one dinner here which was delicious. Breakfast consisted of numerous pastries , yoghurt and fresh orange juice. My son was unwell whilst we were in Fez and the lovely young girl in charge took me to a pharmacy and was able to translate for me to find the right medicine.
I can highly recommend this Riad.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 26, 2013

This is a lovely riad in Fez with very large rooms and great bathrooms which even have hair dryers. My room also had a huge, round tub. A couple of the staff speak a little English but as with everywhere in Morocco, speaking French would really help.
I had a couple of great nights sleep here and wonderful dinners of veggie cous cous and Moroccan salads. Not sure what the dessert pizza was bub it was tasty.
My only complaint would be breakfast. Too many bread items and nothing fresh like fruit.

Stayed June 2012, traveled solo

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 3, 2013

We had mixed feelings about this riad. It is indeed a beautiful palace, though on the expensive side (for us) and as we were getting ready to leave it seemed as though the staff was buzzing increasingly close hovering for tips; this made us very uncomfortable. Also, the office staff seemed to foster an atmosphere of anxiety: we were warned not to take the train - which is, to the contrary, just great, comfortable, snd on time, with a station far safer and cleaner than Rome or Naples! So we felt a bit manipulated; they were constantly trying us to hire guides "on the house" (but of course big tips would be expected) or to hire drivers...,

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad El Yacout

Address: 9 Derb Guebbas Batha, Fes 30200, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Fes
#17 Family Hotel in Fes
#20 Romantic Hotel in Fes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riad El Yacout 4*
Number of rooms: 20
Official Description (provided by the hotel):
Nestled in the Old medina of the imperial city fez, Riad El Yacout is an ancient private residence of a rich merchant that was restored by a group of talented Fassis craftsmen to its former glory. When you arrive, you will be mesmerized by the serenity and tranquility that reign in the Riad and by the chanting of the birds and water sounds coming from the marble fountain that is gracefully centered in the courtyard.The winter garden exhales soft and refreshing scents. Take time to taste the mint tea in the comfort of the Moroccan living tradition.Admire the Arabo-Andalusian architecture which detects an art of refined living. Columns and arcades set up meticulously with floral and cursive sculptures marvellously engraved on Plaster and cedar doors.Discover the Moroccan gastronomy and enjoy the delights of the rich and varied Moroccan art of cooking. Our dishes are prepared with the finest spices and organic ingredients to give our guests a taste of the real and authentic Fassi cuisine.The meals can be served in patios, Moroccan living room, terraces or in intimacy of your residence according to your choice. ... more   less 
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Also Known As:
Riad Yacout Hotel Fes
Riad El Yacout Fes

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