I spent two nights here on a tour and the hotel room was adequate but required some arguing at reception to get things fixed. There is a large surface with a mirror above and also a TV but you can sit at the table with plenty of space and good lighting. Initially the controller for the aircon didn't work.
At reception when I asked to get it fixed I was told to come back later but I refused. Then I was given the run around, send to the barman who sent me back to reception until eventually I got them together. Again I was told to go away and refused. Then the barman insisted that the reception man changed the batteries but he said no. I offered to put them in myself and eventually he gave me the key to an unoccupied room and suggested I change rooms. Instead, I swapped the controllers and suggested he make a note that the empty room now had no working aircon.
The shower attachment in the room was falling off the wall and in any case the bath was raised which meant anyone over six feet tall such as me, had to duck down to get wet all over.
All the staff are keen to say "Can I help you?" but then say "You need to talk to..." instead of themselves going and doing the talking for you.
If you accept that it's a bit rough and ready in the rooms then fine but the external appearance is that it's quite plush. In fact, they're not spending the money on the necessary maintenance.
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- Also Known As:
- Sofia Hotel Fes