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“Great Experience” 5 of 5 stars
Review of Hotel Splendid

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Hotel Splendid
3.0 of 5 Hotel   |   9 Rue Abdelkrim El Khattabi, Fes, Morocco   |  
Hotel amenities
Ranked #77 of 92 Hotels in Fes
Rabat, Morocco
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Experience”
5 of 5 stars Reviewed March 1, 2011

I thought the staff was super friendly and helpful. Customer service in Morocco isn't really a known concept the majority of the time, but we were given a great breakfast and the staff always greeted us at the door and were very helpful.

A member of our group complained that his TV didn't work, but who goes to Fez to watch TV? We never even got around to using ours. The location was great, only a few blocks away from Hassan II and near plenty of bars and restaurants, although there isn't really much of nightlife.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    4
    34
    28
    10
    11
See reviews for
9
27
12
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Boise, Idaho
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 25, 2010

Room was clean and spacious. Comfy beds. Fantastic breakfast. Staff was kind of snooty though - not very friendly or helpful. Maybe because we were young backpacker types, and the hotel seemed to cater more to business travelers. There wasn't a working remote control available for the TV in our room. Also, not much to do in the area.

The place was pricier than most places we stayed. Though the room was good, I'm not sure it was all really worth what we paid.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chatham, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 5, 2010

Just about good enough. Good central location in the new town. The best part of the hotel is the swimming pool. When I asked if the pool was open I got a strange look and told "yes" with a look that siad "why wouldn't it be?". I think, as other reviews indicate, the reception staff need some training in customer service skills.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 9, 2010

Spent 2 nights here and found it to be excellent value for money (about 300 dirhams per night) In contrast to other reviewers I found the staff very friendly, the reception staff were smiling and joking. Even the cleaning staff were friendly- asking if I'd slept well etc. The room was very clean, the bed comfortable and there was hot water in the morning and evening. That was all I was interested in. The only down side is that it's a good 30-40 mins walk to the medina. I'd go back!

  • Stayed March 2010, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed January 25, 2010

The room was clean and comfortable, but staff were not helpful or engaging. In fact they were downright rude most often.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ontario
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 18, 2010

The staff was incredibly rude, the rooms were dirty, and we had to use our towels to block out the smoke wafting into our room from under the door. Not a great experience.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
1 review
1 of 5 stars Reviewed December 25, 2009

DO NOT STAY HERE! We felt unwelcome from the beginning and had to settle for the wrong room because they had given our room away, although we had booked well in advance. The rooms were unclean, stunk of smoke and extremely noisy. The worst place we have ever stayed at!

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Splendid

Address: 9 Rue Abdelkrim El Khattabi, Fes, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Airport Transportation
Hotel Style:
Ranked #77 of 92 Hotels in Fes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Splendid 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Splendid Hotel Fes

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