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“In Heart of Medina” 4 of 5 stars
Review of Riad Fes - Relais & Chateaux

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Riad Fes - Relais & Chateaux
5.0 of 5 Boutique Hotel   |   5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco   |  
Hotel amenities
Ranked #28 of 92 Hotels in Fes
Certificate of Excellence
Hong Kong
Level Contributor
178 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“In Heart of Medina”
4 of 5 stars Reviewed February 7, 2011

At $305 (inc tax) p.n. for a deluxe/junior suite, I think this is pricey hotel but given I was staying during the xmas holidays, there were few choices within the Medina. However as most of the shopping and restaurants are in the Medina, I would recommend staying in the Medina.

Riad Fes is a beautifully restored Riad (actually it looks like it is four Riads combined) with spacious & nicely decorated rooms. The four courtyards are each unique and there are plenty of space on the rooftops to get away from the crowds and have a relaxing view of the city. The Riad is a couple of blocks from one of the main streets so it might be better to have Riad to arrange a car with a driver that can lead you to the hotel. Otherwise as you walk through the Medina, just ask and someone will point you the direction or even take you there for a small tip.

Breakfast was included which was basic but good. Avoid eating at the restaurant for lunch/dinner as we were disappointed with all dishes served.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 30, 2010

A gorgeous hotel in Fes...not very easy to get to as no cars can be driven down any of the medina streets, but well worth the walk. The lovely staff greeted us with rose water towels, clementines and cookies, and were extremely helpful. The hammam treatment is a great value, though I was disappointed to find there was no fitness center; according to staff, this is presently being built. The room we stayed in was right off the central courtyard of the riad (exquisitely beautiful) and with 18 foot ceilings and gorgeous carpets, curtains and doors, we were very pleased with the decor. I did have one problem with the shower, which flooded the bathroom one evening. Fortunately, the staff was extremely accommodating and immediately swept up all the water. Wonderful restaurant and breakfast.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 29, 2010

The city of Fes is a must see in Morocco, and this is THE place to stay. A glorious old place renovated and adapted into a near 5 star facility. Associated with the Relais & Chateau, the riad will have 4 more guest suites, and large swimming pool and an enlarged restaurant by late Spring 2011.
The staff is exceptional and the riad is actually managed by the owner's son Anis, who trained in Switzerland at a hotel / hospitality school.
Many suites are generous in size and have separate showers and tubs. Unfortunately all the double rooms have only an oval tub, which is awkward to get in and out of. Also the lighting throughout the riad, highlights the beauty of the building, but could use some adjustments. Lighting next to the bed gave a wonderful glow, but was impossible to read by. Forget the big hotels both inside and outside of the Medina. Stay here and you will feel like you're a character in a tale of 1001 Arabian Nights !

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 6, 2010

The main lobby area is really beautiful, but the rooms are too eccentric. Our bathroom had an inconvenient tub and only a single halogen light to illuminate the room. The architect failed to provide for additional light. The black curtains were overwhelming and left me wondering about their cleanliness. The Senegalese woman at the front desk couldn't have been nicer, but the male evening manager was grumpy and not very helpful. The roof is not really set up for drinks...you must order at the bar and sit on fairly uncomfortable chairs with no view. Dinner around the pool was romantic but could use a bit more light.

Stayed September 2010, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review, October 9, 2010
Dear Sirs,
Thank you very much for your feedback we really appreciate and will take into consideration.
Riad Fes is an old and authentic house we have refurbished. We are deeply aware of the fact it does not meet the standard of the international classic hotel concerning the lighting, the size and also the fitting. And this can disturb some guests who are not used to. The hotel is located in the medieval city of Fez. We are doing our best to perform and reinforce the lighting. The cleanliness is one of our mottos at Riad Fès. Do not worry about the curtains cleanliness. The general maid and I control everyday and every room before every check-in and also during the guest's stay. The curtains are in black to create the baroque style we have in the patio where you were and their size is normal compared to the height of the room.
All my apologies concerning my colleague. He is very helpful and really appreciated by the guests, as written in previous reviews or in our guestbook. A misunderstanding may happen. But, at Riad Fès, we are always ready to fulfill all the guests' requests. Hotel industry is very delicate: you have to have the passion to serve, help and assist. And we do have that passion to accompany the guests in answering positvely to his requests in order keep a very nice souvenir of Riad Fès, Fez and Morocco, in general.
The rooftop has chairs and tables. The bar is located downstairs. The waiter can bring the drinks up or you can just ask at the front-desk and one waiter will come up to take your orders.
We are planning to add a bar proper to the rooftop which can be very nice for evenings or summer time.
All our guests do like the dinner around the pool with our luth-musician. Unfortunately, we can do that only during Summer due to the weather.
Anyways, we do have a very good souvenir from you and hope to welcome you next time!
Best Regards
Miss Awa DIAKHATE
Marketing and Communication Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 3, 2010

Entrance into the foyer is breathtaking, the room was quite spacious, with dreadful black huge drapes matching the bed, the TV was at a 90 degree angle with the bed, no way to turn it toward the bed, so to watch it, you either had to sit on the bottom of the bed, or get binoculars to watch from the sofa. A delightful woman from Senegal was very helpful at the reception but her male counterpart was absolutely odious. When we informed them that we would be leaving at 8.15 and needed breakfast an hour earlier he told flatly that we would go without breakfast. Thank God that other persons also needed to leave early so a buffet breakfast was put out at 7.15, otherwise they just don't serve until 8!!!! Our friends' bathroom had just a tub, water from the shoer splattered all over. When they told the reception that 2 lights were out no one came to change them.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review, October 9, 2010
Dear Sirs,
Thank you very much for your feedback we really appreciate and will take into consideration.
All our Standard and Deluxe rooms have a bathtub. Your were luckier than your friends and got a free upgrade in a Junior Suite. That is why you had a big bathroom with a tub and shower.
Riad Fes is an old and authentic house we have refurbished. We are deeply aware of the fact it does not meet the standard of the international classic hotel concerning the lighting, the size and also the fitting. And this can disturb some guests who are not used to. For the TV, we have ordered some tables to solve the problem you mentionned. All my apologies concerning my colleague. He is very helpful and really appreciated by the guests, as written in previous reviews or in our guestbook. A misunderstanding may happen. But, at Riad Fès, we are always ready to fulfill all the guests' requests. Hotel industry is a very delicate domain: you have to have the passion to serve, help and assist. And we do have that passion to serve and accompany the guests to enjoy his stay in a serene and warm atmosphere.
We have rescheduled our breakfast time: it is now from 7am to 10am! Thank you for that! That is why we always give a real attention to guests' feedbacks.
Anyways, we do have a very good souvenir from you and your friends and hope to welcome you next time in our new extension with a bigger and professional spa!
Best Regards
Miss Awa DIAKHATE
Marketing and Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed September 11, 2010

This hotel is within the old walled city, which is just where you want to be when in Fes. Just bear in mind that Riad Fes is an 'old world' hotel (unlike, say, Amanjena in Marrakech) -- the rooms are small and old. It’s probably the only hotel that I’ve stayed in where I felt a bit apprehensive at first … the feeling is a bit ‘creepy’ ... but writing this review a couple of months later, I must say that I'm glad I stayed in such an interesting and impressionable hotel.

The ground floor outdoor patio has a quaint character, but the terrace that you see on the website is overrated … just a rooftop with chairs – no drinks, no service there. The bar and restaurant are very nice (even hip) venues and the food (albeit a limited menu) was delicious. The hotel restaurant is probably the only (nice) choice for dinner in town. Internet access was spotty … hotel guests were waiting around for the one computer in the lobby when Internet access in the rooms was down. The staff that they have there … typically just one person at the desk … are indeed friendly and helpful.

Definitely a hotel with an ‘old world charm’ but just go with your expectations in check.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire, UK
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 23, 2010

This Riad is the most beautiful we have ever stayed at - it is absolutely stunning.
The breakfast is outstanding and the staff very attentive and helpful. Dinner by the flickering candles around the water feature in the outer courtyard is magical.
We had a lovely spacious room and bathroom on the second floor with our own private roof terrace. This was not the most expensive room type and was in need of a little more TLC, but spacious and comfortable. Our only disappointment was the food at dinner - as non meat eaters we found it difficult, although the Riad ordered fish for us each morning if we wished. We found the vegetable tagine rather bland and the Riad seemed more geared to Western food tastes, rather than Moroccan. However, the Riad is right in the heart of the Medina and overall it is very beautiful and relaxing. Small plunge pool available. A lovely bar and roof terraces.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Fes - Relais & Chateaux

Address: 5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Fes
#15 Family Hotel in Fes
#18 Luxury Hotel in Fes
#22 Romantic Hotel in Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Riad Fes - Relais & Chateaux 5*
Number of rooms: 30
Official Description (provided by the hotel):
Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more   less 
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Also Known As:
Riad Fes Hotel Fes
Riad Hotel Fes
Fes Riad Hotel

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