We were more frustrated than pleased during our stay at this hotel. We never had the feeling that anyone there truly knew how to run a hotel, and customer service was very spotty. I think that Relais and Chateaux needs to spend some time in training for the entire staff. The first night the person at the desk stopped us to give us back our passports. Ours were in our room, these belonged to someone else. Other times we missed messages that were supposedly left for us.
Also, you must understand what it is like to stay inside this type of hotel. You are truly inside, with no exposure to the outdoors unless you are sitting at the pool. We discovered that we aren't really comfortable in a hotel room with windows facing toward an enclosed courtyard, but that might just be us. The air conditioning worked fine in the bedroom, although the hall and bath got very warm and stuffy. Also, our room was up an extremely dark, narrow, and winding staircase with black marble stairs which needed much better lighting.
Overall I cannot recommend this hotel. We stopped at the Hotel Palais Jamai, which is just outside the medina with our guide and enjoyed the beautiful views of the medina and the surrounding areas. I think we would have been much happier there.
- Also Known As:
- Riad Fes Hotel
- Riad Fes Hotel Fes
- Riad Hotel Fes
- Riad Fes
- Fes Riad Hotel
- Official Description (provided by the hotel):
- Riad Fes - Relais & Châteaux is renowned for its luxury, impeccable service and fine restaurant. Restored to its original glory, Riad Fès - Relais & Châteaux is located in the heart of the ancient city of Fez. It has succeeded in combining refinement with inspiration and invites you to relax and enjoy your stay in a serene atmosphere with decor reminiscent of Arabian Nights. Riad Fes provides guests with the opportunity to travel back in time and enjoy the splendour and authenticity of the lifestyle of Fassi nobility. The prestigious history and refined civilization of this Imperial city are reflected in the Spanish Moorish architecture and attention to detail seen in the decor. With spectacular views of the Medina and the Atlas Mountains, Riad Fès - Relais & Châteaux is ideal for those travelling for business or pleasure.In the heart of a medieval city known for its diverse savory eateries, Riad Fès - Relais & Châteaux offers a fine dining restaurant that should not be missed when visiting Fez: l’Ambre. A haven of purity and tranquillity created by the designer Christophe Pillet, our Spa Riad Fès by Cinq Mondes invites you to enjoy a unique experience in luxurious and comfortable surroundings. With a selection of the best treatments, massages and traditional formulas marked by Quality, Authenticity and Ceremony designed and developed by Cinq Mondes, our Spa will take you on genuine Sensoriel Journeys.Riad Fes - Relais & Chateaux offers tailored golf holidays to golf enthusiasts. ... more less
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