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“Warning about the owner” 1 of 5 stars
Review of Dar Rbab

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Dar Rbab
3 Derb el Kateb | Zkak Roumane, Fes 30110, Morocco   |  
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Ranked #91 of 176 Fes B&B and Inns
Istanbul, Turkey
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Warning about the owner”
1 of 5 stars Reviewed September 24, 2012

Warning. We stayed at Dar Rbab recently. It was average. Down alley ways and hard to find. At breakfast I asked for water and was told they didn't have any! In addition, we had paid for a very expensive tour with Mark. Mark provided us with a car and driver. The car broke down on the first day. On the third day, while going over the high Atlas mountains the clutch went! Very dangerous. ı was furious. The guide Idriss is a pleasant person, however an incompetent guide. If you want value for money do not go near these people. Mark told us when we met him in Marrakesh that if we want a high standard trip we have to pay a high price and go with a tour company such as Abercrombie and Kent. The sad thing is is that we paid the same price as the other company except got a very low standard. Mark tried to buy us off with a dinner. Not acceptable. I would not recommend travelling with this company.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Willenbrock, Owner at Dar Rbab, responded to this review, September 26, 2012
I'll try and avoid personal issues and respond to Juliana with facts.

1. Dar Rbab is in the Medina. The medina is composed of narrow alleys - most of it is impassable by car, labyrinthine, even. It's medieval. This is part of it's charm. I'd imagine Istanbul has similar areas.

2. We do have taps, and water.

3. The car did not break down on the first day (Casablanca to Fes). Juliana seems to regard our company policy of keeping the engine (and hence air conditioning) running as evidence of a mechanical problem. It's done to keep the interior of the car cool.

4. A 5cent circlip on the clutch linkage failed. It was repaired by the driver within minutes. It's not a service item, and it's not safety related. I suspect Juliana may have had a fear of highs - they were on a high, but extremely lightly traffic'd, mountain road. They were never at risk.

5. Regarding the allegations over price; they paid 658 euros per person for a seven day trip including accommodation, a private, air conditioned SUV, an English speaking driver/guide, fuel, insurance, breakfast, and dinner in Fes (1 night), the Sahara (2 nights), the Skoura Oasis, and Demnate. Their trip included a camel trek (Juliana doesn't mention it here but she complained about the camels, too) and a bivouac in the dunes. You cannot buy that trip from Abercrombie and Kent at the "same price". Check.

6. When I met Juliana in Marrakech she seemed to have been expecting some sort of 5 star, luxury trip, presumably using the $100,000 Range Rover she's used to at home. These trips are available - and we can and do supply them - but competitors like Abercrombies are better know for them than we are. I invited her to check their pricing in order to introduce a sense of perspective in her opinions I felt was lacking. Perhaps things are cheaper in Turkey. The vehicle used was a 4 year old, long wheelbase Mitsubishi Pajero/Montero/Shogun (names vary according to market). It's serviced according to the manufacturers schedules and is inspected every 6 months by the Moroccan authorities.
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60 reviews from our community

Traveler rating
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    5
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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san francisco
Level Contributor
85 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed September 8, 2012

We have stayed at Dar Rbab during each of our three trips to Morocco. We have benefitted from arranging our time when the family is in town - and enjoyed having a peek at family life. One night we even danced after dinner with the neighbors. The hosts are gracious and accomodating. Helpful with advice, arranging guides, shopping tips, etc. The rooms are comfortable and clean. The Dar itself is beautiful! Tile work and elegant details. If you stay there, make sure you arrange to have a dinner. Our best meals in Morocco were at Dar Rbab!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 8, 2012

Dar Rbab is one of those increasingly rare finds, that has you wondering why, so many other riad/b&b owners, decide to pull down the original riad, only to build a modern, bland replica. It has been renovated but with original materials and in the Fassi style, and carried out by the owner himself, Mark, over a number of years. The labour of love is quite obvious.

It does mean however, features such as the narrow, winding staicases have been kept. You should plan to pack lightly, as having to haul the Louis Vuitton Luggage Set up to your room, will leave Mark panting and red faced for the next week.

The riad is situated in the depths of the Medina which, unlike Marrakech, is hilly and relatively untouched by touristic intent. Think rustic village in Yorkshire compared to Stratford-Upon-Avon.

Mark Willenbrock and his wife Ghrizlain greet you at the door and you feel immediately welcomed as a house guest, rather than a paying one. Their two children are charming and excellent at waking you up early in the morning, even when you prefer to have a lie in. This adds to that family house feel.

Mark's knowledge of both Fez and Morocco in general, is encyclopedic. His stories of ancient Morocco and it's esteemed families leave you stunned and his wit leaves you crying.

I shall certainly stay here again, if only to hear more hilarious anecdotes over a superb bottle of Merlot.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech, Morocco
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 8, 2012

Absolutely suberb. A truly magical yet wonderfully down to earth experience. We genuinely felt that all the emotions of Fez had been distilled into this beautiful place, loved meeting the owners and could not have wished for a more solid and yet utterly romantic place from which to fan out into the cryptic pleasures of the medina. Great food and great company. Highly recommend

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dar Rbab

Address: 3 Derb el Kateb | Zkak Roumane, Fes 30110, Morocco
Phone Number:
Location: Morocco > Fes-Boulemane Region > Fes
Hotel Style:
Ranked #91 of 176 B&Bs / Inns in Fes
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
Dar Rbab is a charming, 300 year old house in the Fès Medina. It has been lightly restored to provide spacious, en suite bedrooms with air conditioning, within the framework of the existing house. All the original features remain - access to your room is by huge, gilded cedar wood doors - and the house is a warren of small staircases and interesting corners. There's an informal atmosphere - the house was originally our family home - and great food available to order. ... more   less 
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