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“Very dirty” 3 of 5 stars
Review of Jnan Palace

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Jnan Palace
5.0 of 5 Hotel   |   Ave Ahmed Chaouki, Fes, Morocco   |  
Hotel amenities
Ranked #68 of 87 Hotels in Fes
Istanbul, Turkey
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
“Very dirty”
3 of 5 stars Reviewed February 18, 2011

Dirty rooms with insects, poor breakfest, no internet in the rooms

  • Stayed February 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
    8
    17
    12
    13
    8
See reviews for
16
14
4
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Luxembourg
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed January 4, 2011

I stayed at the hotel on a business trip so there is not a lot of time to spend hanging around in the rooms. I had a suite that was very large and clean but a bit old.
No internet in the room but the one in the reception area was ok.
the food was disappointing especially for dinner.
the pool seemed nice but it rained contiually during my stay so i could not try. No hammam though which is sad for an Arabic country.
The staff was really nice but that was because i was with an important organisation.
The only drawback was the fact that i had to wait for a while to pay with my credit card as the terminal was offline and the had to wait for an authorisation like in old times!

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ankara
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed December 13, 2010

About the Hotel: Nice Hotel with a big swimming pool, Olive and Orange trees. Has a nice Moroccan Restaurant and a fairly good breakfast. The Hotel staff is very friendly. Dollar and Euro exchange rates are better in the hotel then the airport. The meeting halls are well designed.

About Fes: You should bargain everywhere. if you dont like to bargain, prefer the petite taxi instead of grand taxi.
The Medina is a very interesting place but I advice you to hire a tourist guide for that. You can hire them from the Hotel. The silk scarfs are cheap and beautiful. They can weave the way you like, and send to your hotel.
Everyone speaks French and Arabic. But dont expect a lot of English speakers.

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockholm, Sweden
Top Contributor
78 reviews 78 reviews
59 hotel reviews
Reviews in 50 cities Reviews in 50 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed May 30, 2010

It has been a difficult decision: should it be graded as 3 or 4.
To be honest, it was better than 3 but not as good as to be 4. So, let’s say 4-

One doesn’t need to take the stars´ race very seriously. A much more important factor is to take in consideration what do you get in return for your hard-earned bucks. Simplifying it a lot, one can say, this analysis should always be done in relative terms taking in consideration at least four variables.
1. Price
2. Standard of service
3. Political, social and geographical structure of the market
4. Overall price level

Therefore, whether this hotel is a self-proclaimed 5 star or should it be termed as 3-4* has of little significance.

Remember, Morocco is neither a working democracy nor a perfect market economy, rendering several social indicators rather skewed. The same is true with this property.

Despite having quite impressive infra-structure, it lacks the soul. Yeah, it is faded but that can be fixed quite easily if you only want to. Non-enthusiastic staff trying to mint money when and where they see a chance. This means that you pay heed to their recommendations on your own peril. However, in given circumstances, I do understand it even though I definitely don’t condone it.

On the positive site, as compared to overly commercialised riads in Medina, I think it is still a better alternative, if not visiting Fes for the very first time. Because, if you are in Fes for the first time, one may try the riad alternative, at least for the sake of experience, if nothing else.

There are few reviewers here who have complained about the breakfast. It is perplexing indeed as we found breakfast more than satisfactory – serving a wide range of products.

In short, it would be unfair on our part to complain. For us a family of four, 2 adults, 2 kids, it was quite an optimal solution in Fes.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
84 reviews 84 reviews
55 hotel reviews
Reviews in 63 cities Reviews in 63 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 15, 2010

I have got mixed views of this hotel. We stayed on a VJV tour of Morocco and so would judge it as a tourist hotel and not get too fixated on its five stars. The main entrance and public rooms are well decorated and nicely kept. It is the worn carpet along the corridors and the slightly faded feel to the room and plumbing which starts to let it down. Then we had an awful meal on the first night with the hotel trying to do western food. In contrast the next two nights in the Moroccan restaurant were excellent, as was the Moroccan band which accompanied the meals there.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New Delhi
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 7, 2009

Good Hotel. Staff is quite helpful. A big plus point is that the staff can communicate effectively in English, as non-French speaking travelers can experience a little difficulty in Morocco.

The lobby is very impressive. Rooms are clean and moderately sized, but not really five star quality. Has an excellent swimming pool and a good piano bar. Grounds are quite big and well maintained.

The Moroccan restaurant is good, while the Italian one is terrible. Room service food is typically very good.

The hotel seems to have a certain standing in the local community, and you should have no trouble finding a taxi for it from any part of Fes or surrounding areas.

If you plan to explore the countryside around Fes [places like Volubilis] it's best to avoid hotel cabs. You can find independent deals at around half the rates quoted by the hotel. Generally, it is best to step out and hail a cab on your own [even if you are only travelling within the city] than relying on the hotel to call (expensive) cabs.

The so-called business centre has ridiculously high rates for internet access.

  • Stayed June 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 18, 2009

Not quite the 5 star it might have been in the late eighties but nonetheless an excellent hotel with friendly staff, all the usual conveniences, and a private balcony for each room overlooking either the gardens or the pool.

The hotel has several restaurants and bars that were great for us as we were just staying here on the nights after and before our flights and were quite tired! Room service was efficient but a little overpriced, food in the restaurants was of good quality and a reasonable price.

The hotel is located very close to the CTM bus station and within walking distance of the train station. Not that close to the Medina but I believe there are petit taxis and buses headed that way.

The rooms were clean and comfortable and we welcomed them after a week of travelling around. I would not have wanted to stay in this hotel for my entire holiday but it was a very comfortable and convenient start and end to the holiday.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jnan Palace

Address: Ave Ahmed Chaouki, Fes, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Fes
Price Range (Based on Average Rates): $
Hotel Class:5 star — Jnan Palace 5*
Number of rooms: 244
Reservation Options:
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Also Known As:
Jnan Palace Fes
Jnan Palace Hotel Fes

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