My partner and I thought we would treat ourselves on our last day in Fes so we splashed out and paid for a night in the Sofitel Palais Jamai. We lived to regret that decision - from the moment we arrived the staff were incredibly rude, suspicious and tried to overcharge us at every step of the way during our stay there. Breakfast was not included, dinner was alarmingly expensive (even in comparison to restaurants in London!!), and there was nowhere nearby to go and get food from. It was so far away from anything else that we would have needed to take a taxi. So we resorted to eating dinner there but the staff looked down their noses at us when we declined wine at dinner. My partner (who had been fine eating all sorts of street food for the past 3 weeks) chose the beef and was running to the toilet all night with terrible diarrhoea. The staff on the desk the next morning were incredibly disinterested, unhelpful and uncaring when I told them. When we woke up the next morning, we practically ran out of there as fast as we could so that they wouldn't charge us for anything else. An incredibly unpleasant feeling - they made us feel uncomfortable the entire time and gave us two very bad days in an otherwise glorious month long trip in Morocco. You'd be better off going to one of the many lovely riads in the city centre and trying out traditional, authentic restaurants and chatting to the pretty much entirely friendly population.
- Official Description (provided by the hotel):
- Sofitel Palais Jamaï preserves the authenticity of Fez, the spiritual and cultural capital of Morocco. This hotel was built in 1879, in the finest Moorish style, and became the residence of the Grand Vizir of Jamaï. At this Morocco luxury hotel, you willdiscover Moroccan, international and French cuisine in 3 restaurants, a spa, a piano bar, and 5 meeting rooms for up to 200 people. A swimming pool, tennis court... ... more less
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- Also Known As:
- Sofitel Palais Jamai Fes Hotel Fes
- Accor Palais Jamai Fes
- Sofitel Fes
- Fes Sofitel