This is one of the best hotels in town but it could become better. I have booked the Deluxe suite including breakfast. What a pity that at the entrance the doorman was not behaving very well. He was talking to a man in a very relaxed position with his arms at his head and crossing his legs.
So we have cared about our luggage ourself. The hotel has a swimming pool and it looked clean. Staff is caring about the pool. The room itself was very spacious and has a size of about 55 sqm. But what a pity there was a mouldy smell in the room. There are 2 bathrooms with separated toilets, bath tubs and showers. The TV was a little bit small and not in an upright position. The room looked elegant and it was quiet. No noice was coming into the room. The hotel only has had a few number of guests. What a pity that the staff in the breakfast or restaurant room was not really caring about the few guests. 90% of the tables have had no serviettes. Of course there was no marmelade jam or jelly on the table. To bring it to the guests needed almost 10 minutes although that morning there were only 2 tables seated with guests. The tables outside on the terrace with perfect view from the 3 rd floor were not decorated with blankets or table cloth. After informing the waitress that I wanted to get coffee it was not served. Then a waiter came to ask me for my wish...The selection of breakfast was poor and at the level of a 3 star hotel, If you need to visit the toilettes you will see that the finish of interiour work for tiles, walls, painting and fittings has been done in an awful primitive way. Nobody had controlled and checked the work or workers, This is a no go in such hotel. It is damaging the image of this wonderful hotel and the same is doing the staff which is offering a poor service.
So there should be done a lot of things to rise the standard of this good hotel.
- Official Description (provided by the hotel):
- Boutique luxury is taken to the next level on the doorstep of Fez’s Medina, where unparalleled comfort meets exquisite artistic flair and rich Moroccan tradition at Palais Faraj Suites & Spa.Explosions of colour and examples of ornate intricacy infuse the design-inspired interiors of this luxury boutique hotel. Each of the suites is a haven of meticulously mastered style, immersed in beauty and adorned with exquisite features. Elaborately carved wooden pieces and comfort-steeped designer furnishings mingle with vibrant tiling, sculpted ceilings. ... more less
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