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“Palais Faraj : The Paradise” 5 of 5 stars
Review of Palais Faraj Suites & Spa

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Palais Faraj Suites & Spa
5.0 of 5 Hotel   |   16-18 Quartier Ziat, Derb Bensouda, Fes 30000, Morocco   |  
Hotel amenities
Ranked #9 of 93 Hotels in Fes
Paris, France
1 review
“Palais Faraj : The Paradise”
5 of 5 stars Reviewed August 20, 2013

Palais Faraj in Fez is a Paradise. The quality of service is excellent. The food is perfect. The place is extremely calm, cool and beautiful. We adored our stay there and will come back for sure as soon as possible. Everything was just PERFECT.

Room Tip: Rooms with view on Borj Sud
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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417 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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AUH
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed August 16, 2013

Great location and stylish Moroccan Riad. It had a real sense of elegance and impact when you arrived - us at about 1930 at night. I wanted this place to be great but it let itself down, overly complicated checkin process for people who clearly just want to get to their room after a day in 40+ degree heat, the rooms air conditioning had not been turned on so the room was really hot for the first night ( the air con was only in the lounge so took a while to cool the bedroom). Lovely restaurant on the rooftop. Had high expectations which were not quite met.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Beijing, China
1 review
5 of 5 stars Reviewed August 13, 2013

We are really grateful to our friends who recommended us this nice palace .the staff was very professional friendly and warm !! Always at our disposal with a large smile .
A Perfect location to discover authentic Fassis heritage and historical treasures . We enjoyed every day the haute Moroccan cuisine .we spent 5 days at this palace and we almost had every day our dinner at the hotel restaurant called the terrace . The view was magnificent !!!
Just want to thank all the staff there . We had memorable vacations

Room Tip: We had the vizir suite !!! a very nice view on the pool ! Very well equipped and comfortable
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed August 6, 2013 via mobile

Nice boutique hotel, with typical Moroccan decor of Riads, has an elevator, very accessible by car. Close to Medina and new town. Little lonely at night, only 27 rooms. It was not at full occupancy during Ramadan. The service was good, everyone is genuinely trying to make your stay comfortable. The staff mostly speak French. But we were able to manage with English.

If you are looking for traditional setting for your stay, I would recommend it. The facility is very new.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Zagreb, Croatia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed August 6, 2013

It is pretty unfair to rate this hotel with anything below excellent. But it's the time when anyone can say anything about everybody. So we were looking forward staying in this hotel as we wanted best as possible on our last stage of honeymoon. And we've got it. At the end our expectations were very much exceeded. Yes it is a five star hotel with all amenities that you usually get. It has great location, overlooking and outside of the medina (just on the wall of it) so you can walk around feeling completely safe and without feeling being locked up in your hotel after sunset. During the day you can wander around medina on foot since first entrance is just around the corner. Hotel is a marvelous piece of architecture and interior design it has great combination of traditional Moroccan and contemporary style. But all this is you get very often in every other five star hotel - great location, very well build and designed building, nice spacious rooms and good breakfast. But what is great about this hotel is service and warm hospitality. Shortly after booking we got e-mail with transfer offer and instructions how to get there if going by yourself. When we get there beautiful entrance with palm trees in front and nice scent air inside welcomed us. On the reception Mr Nacer greet us and told us that we will feel like at home. And that was true. He is one of the best people I've meet that works in tourism and I work as a tourist professional as well. He is great, informative, pleasant, kind and highly professional who took us for a hotel tour after check-in. Since they had available room and it was our honeymoon they upgraded us for better room. We settled in our room which was by the way spacious, superb apartment with separate shower and bath, two separate toilets and did I tell it was huge? Very well maintained, neat and clean (important for Morocco), spotless, twice a daily visited by cleaning staff. You get free minibar beverages and nice view of old medina. After an hour or so we've got a surprise - it was a cake for our honeymoon! We were already frenetic. On the top floor there is a hotel restaurant with a beautiful view over medina with really excellent food and price that goes along, with general manager keeping an eye on the guests, staff and taking care for everything needed. Breakfast was very good with top quality food selection. Breakfast staff had stone faces when we were waited every day for them to set up everything but we were in the middle of Ramadan so we respect that and at the end we weren't in a hurry - it was our vacation! Since Fes lacks of seaside Palais Faraj gives you very nice and clean pool and most beautiful experience was sitting in a hotel atrium-foyer after exhausting sightseeing, cooling down, listening muezzin call to prayer from nearby mosque while sipping mint tea. So all in all this hotel has everything that goes along with 5 star but it has so much more. And it is in all those "small" things that hotel staff did for us which gives you feeling that they take care for you throughout your whole stay. Lady at the reception (so sorry that we didn't remember her name) even ran one day to the pharmacy because of the language barrier and bought us medications, without us leaving the room.
Everyone can find something to complaint about like white tiles on floors don't match my sneakers or staff member that brings you coffe in the morning is not fluent in english but this is Morocco, the best hotel in Fes and wider, it has great architecture, design, superb furniture, superb cleanliness, spacious rooms, excellent food, great pool but more important hard working managerial staff. They will do anything to feel you welcomed and like home. This is what I don't experience very often in other hotels and this is true five star attitude in given circumstances. It is definitely the best choice for our honeymoon that we could make.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2013

Palais Faraj has an excellent location that allows easy access to the historical town of Fez. Once arriving at the hotel,I had a very great welcome in the reception and I was recognized as repeated guest. the charming welcome was as warm as I expected. the authenticity of moroccan hospitality is perfectly reflected in this hotel. the breakfast was very good during my stay and the pool is clean and roomy .It is the best hotel in fez in terms of service,ambiance,architecture,accessibility,food....I highly recommend it.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed July 24, 2013

I've been in Palais Faraj Suites & Spa for 5 days and have had a great time, one of the best hotel ever seen with nice friendly people taking care of me until getting me to the room, rooms are quite big with a beautiful concept and decor including a perfect comfortable bed.
The Spa & Swimming pool is Excellent and you really feel a welfare by just entering them.
I will surely be back to this palace and suggest everyone to do so.

Special thanks for the personnel in this Hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palais Faraj Suites & Spa

Address: 16-18 Quartier Ziat, Derb Bensouda, Fes 30000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 93 Hotels in Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palais Faraj Suites & Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
Boutique luxury is taken to the next level on the doorstep of Fez’s Medina, where unparalleled comfort meets exquisite artistic flair and rich Moroccan tradition at Palais Faraj Suites & Spa.Explosions of colour and examples of ornate intricacy infuse the design-inspired interiors of this luxury boutique hotel. Each of the suites is a haven of meticulously mastered style, immersed in beauty and adorned with exquisite features. Elaborately carved wooden pieces and comfort-steeped designer furnishings mingle with vibrant tiling, sculpted ceilings. ... more   less 
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