The staff here were great! The hospitality was brilliant, with complimentary Moroccan tea being served to us several times during our stay. The staff are all from Fez and had a great passion when explaining how to get the best from their city. The staff have a contact who does tours of the city and have details of several restaurants nearby. The riad offers evening meals (Tagine, like everywhere in Morocco!), which we took advantage of and were great tasting and top value.
The environment was very laid back and the communal space allows you to meet people in a way which seems more 'posh-hostel' than hotel. This was great because we went travelling with a German couple and an Israeli guy that we met here.
This familiarity with the staff and fellow travellers was great, because the Labyrinth city of Fez seemed quite daunting to us.
I'd definitely organise arranging to meet one of the staff members upon arrival or at least working out your route to the hotel. The hotel is in the Medina, which notoriously is a labyrinth. We arrived from Marrakech and got a taxi to the Medina, we found the hotel 45 minutes later after following some really helpful young guys.
The decor is impressive (traditional style, but recently renovated) and the place was very clean.
We found the organisation of the hotel a little bit scatty, due to problems with a hotel website, they were overbooked, but apart from this and a problem with our shower draining, it was great. A great authentic-style Moroccan riad!
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