The Barcelo Fes Medina hotel is clearly a property with more ambitious aspirations than it is able to deliver. Whether it is a work in progress or a simply stuck in its current mediocrity remains to be seen.It has a superb location and well designed lobby and nice enough contemporary rooms but does not have the infrastructure or staff to support the hotel to the level that one expects from a Barcelo property.We were travelling with a group and as luck would have it when rooms were assigned we were given what on first glance was a truly superb suite. After the reduced size of our previous accommodations, in Casablanca and Rabat, that was a luxury not to be easily dismissed by other short comings of the hotel. Unfortunately in the end the additional space just became more floor for the flooded shower to occupy.The bed however was lovely and the linens the finest of our Moroccan experience. The selection and quality of the pillows was terrific.The bar, located off the lobby, initially seemed quite engaging but the service was sporadic and the selection of options, particularly soft drinks, was erratic.We enjoyed a few glasses of outrageously expensive Moroccan wine and our friends seemed to like a nationally produced beer.The real problem however was the restaurant. It served quite possibly the worst buffet I have experienced. There was pasta but no sauce, chicken with significant amounts of bone and skin but almost no meat, dishes that appeared early in the serving but were not replaced when they ran out. If you arrived towards the end of the serving time, breakfast or dinner, there was quite likely almost nothing left and no effort made to accommodate you. This food was so unsatisfactory that even though both breakfast and dinner were paid for as part of our tour many of our group found local fast food instead.The pool, promoted so prominently in the hotel advertising, was cracked and dirty. Requests for a pool towel went unheeded and finally I went into the pool shed and rooted through shelves to find a towel. I couldn't bring my towel from my room as it was needed for the shower flood.The snack bar at the pool was not ever staffed during our stay. We had two nights in this location and I was saddened to see a property that has so much promise in so many ways provide such lack luster and substandard accommodation.
If you can book a suite it is probably worth the additional cost.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.