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“Very nice hotel with good location” 4 of 5 stars
Review of Barcelo Fes Medina

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Barcelo Fes Medina
4.0 of 5 Hotel   |   53 Avenue Hassan II, Fes, Morocco   |  
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Hotel amenities
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Ranked #51 of 92 Hotels in Fes
Ankara, Turkey
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice hotel with good location”
4 of 5 stars Reviewed September 14, 2013

The hotel is located in a very nice area.

The staff are very kind. Always smiling and attending to your needs.

The rooms are very nice and comfortable.

The breakfast and dinner are very good.

I highly recommend this hotel.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 25, 2013

I came to Fès with my family and we really enjoyed a lot. The staff fantastic, we had many doubts about the city and the things to do and the lady in the reception recomended us many things to do. We had a fantastic evening at the spa, a little small but very nicely decorated. The restaurant food could be better, but the waiters were very nice so we left very happy.

¡Absolutely a hotel I will recomend!

Room Tip: You should ask for the rooms view Medina, great views at night.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 20, 2013

We booked into the Barcelo Medina Fez for three nights as a little hint to modernity after lots of lovely Riads in Morocco.
We were keen to use the pool, with poolside bar, relax a little in the evening in the lobby bar and enjoy some quality customer service in this very new hotel.
We were very disappointed.
Although the hotel is 'new' it is very tired looking. The pool has many tiles missing, the poolside bar (as advertised on the website and in the room literature) does not exist. The lobby bar had almost no stock and at it's busiest there were three couples in there. But our biggest gripe has to be the dire customer service.
We had to wait a good 10 minutes on more than one occasion for anyone to appear to serve us behind the bar in the lobby, wanting a cool drink next to the pool we went inside to be told someone would come to take our order but never arrived.
Used poolside towels were left lying around all afternoon and we had to go in search of fresh ones for us to use when we arrived after a hot afternoon in the medina.
On check out I asked the receptionist for a customer service questionnaire to fill in to give feedback and she informed me that she didn't have any and I should use the one in our room. The one in the room was already filled in with very positive comments - maybe from the last guest, or maybe by hotel staff - we don't know.
Customer service in the restaurant was also poor, with one member of staff openly arguing with another in front of us. One gentleman, maybe a manger?, was working hard to get staff motivated and had a good manner with staff but it seems he was working against the tide.
Our room was clean, spacious and cool. It provided the perfect respite from the poor customer service at this very tired looking and performing 'modern' hotel. At reception things weren't much better. On a couple of occasions we asked for advice on visiting the medina etc but none was forthcoming. We had also mentioned in our booking that we were visiting on our honeymoon but unlike every other hotel and riad we visited this was never acknowledged. Overall the whole experience felt lazy and tired and considering the price we paid very poor value for money.
A good location, we really enjoyed the evening celebrations on the night of the 5th Aug in the new town. But we would NOT recommend this hotel.

Room Tip: Give it a wide berth
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, Responsable commercial at Barcelo Fes Medina, responded to this review, August 26, 2013
First of all thank you for choosing the Hotel Barcelo for your last stay in Fes and the time spent for your comments
I just read your comment deposited on the tripadvisor website and I see that you enjoyed our hotel.
Furthermore, I am sorry to read that your expectations of our service in the bar and pool were not up to what you expected, and I promise you that we will do our best to improve the quality of our services.
Thank you for trusting us. We hope to have soon the opportunity to welcome you back at Barcelo Fes Medina

Adil Essouni
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary,alberta
Level Contributor
164 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed July 24, 2013

Good hotel, modern lobby, nice rooms and it has a pool. Font desk was very helpful. Breakfast was good with many choices. Rooms had all you needed, comfortable beds, comforters nice TV and quiet Air Conditioning. I could have rated this hotel a little lower based on the Housekeeping. It was OK but there was no Tissues. On the next day after the first night they did not provide any new drinking glasses they just left the same dirty ones in the room. They did not leave any new soap for the basin or the shower. Seems like they should train their staff a little better. It was not a big deal but worth mentioning. The pool was a little stark so they need to spruce it up with a lot more trees and plants. All in all it is a nice hotel. It is across the street from a brand new large indoor shopping center. The first on in the city we were told. The crowds were huge and they had line ups to get into the building. I am sure it will calm down when the folks get used to it. But it has every thing you might need just across the street.

Room Tip: ask for one with a balcony overlooking the front of the hotel.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed July 23, 2013

Best hotel in Fez, it is very luxurius. All the service very good. The best point is the location and the service . This hotel should be a five star. Really . The bar is elegant and quiet. Very confortable . All the ambient is very nice . I recomend all the people this place .

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
69 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed July 22, 2013

I stayed here for two nights as part of a tour group. The front staff was very helpful and I didn't feel judged (a previous review mentioned that she did). They answered all of our questions and were very friendly. The location is in the new town and it's easy to walk to many restaurants. There's also lots of shopping around so you get a feel of the city here. The beds were a little hard and the internet was shoddy. The best internet access was at the pool. The rooms were spacious and clean. We didn't go to the hammam but a few others from our group went and they had a positive experience. Overall, it's a very good hotel.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 25, 2013 via mobile

Barcelo is very visually appealing. The lobby is clean and open with swinging chairs, wave-like couches, and funky lamps while the rooms are equally modern and contemporary. Views of the city from the windows were great! 

However, service is very slow and details are not well taken care of. Reception does not speak very much English at all. We waited over 20 minutes for pool towels and over 45 minutes to receive the third set of towels for my sister in our junior suite. The outdoor bar was abandoned and multiple requests for a menu went unanswered. They seemed to be severely understaffed. The mini-bar was only partially stocked. Reception has no maps and was low on suggestions for where to find a place to eat outside of telling us not to go to the medina.

Breakfast is ample. We went to the spa for massages and would recommend requesting where you would NOT  like to be massaged in advance as full body is taken quite literally.

Overall, this hotel has great potential. We enjoyed our stay and were comfortable, but we were disappointed in the many smaller things that could be fixed to make this hotel top-notch.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Fes Medina

Address: 53 Avenue Hassan II, Fes, Morocco
Phone Number:
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #51 of 92 Hotels in Fes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo Fes Medina 4*
Number of rooms: 132
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