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“shocking, not the one that was advertised” 1 of 5 stars
Review of Menzeh Fes

Menzeh Fes
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Menzeh Fes
4.0 of 5 Hotel   |   28, rue Abdessalam Serghini, Fes 30 000, Morocco   |  
Hotel amenities
Ranked #81 of 92 Hotels in Fes
Stoke-on-Trent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“shocking, not the one that was advertised”
1 of 5 stars Reviewed September 4, 2013

We booked this hotel on the strength of the write-up and the pictures. What we were unaware of was that these were not the pictures of the hotel we were staying at. It was a stop over for local business people, we had to endure waiting over an hour for a room, then being given rooms that were dirty and not as advertised we complained to the manager who was not bothered but changed them the following day, we asked why we had been put in to this hotel as it became apparent that the hotel just up the road was the one that had been advertised, he shrugged his shoulders and said we could not move. We tried to contact Fleet way which cost us £32.00 in calls to no avail. We endured 6 nights of the same food as we were half board and as the hotel were only used to guests staying for 1 night they didn't have to change the menu. We were so glad to leave and come home as this has got to be the worst holiday we have ever had. To add to this we had taken our elderly parents with us and my Mother in law had slipped and cut her arm on a metal structure in the bathroom which we later found out was a bottle opener.........

Room Tip: do not book this hotel, unfortunately if the write up and pictures are of a different hotel you won...
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  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 11, 2013

The Menzeh Fes is a sister hotel to the Menzeh Zalagh although both are sometimes known as the Menzeh Zalagh which can be confusing when first arriving. Most taxi drivers don't know which is which and they are about 200m apart.

The location is good in the Ville Nouvelle and some rooms have a view of the hillside and of the Medina. Petit Taxis will take you into the Old Town for about 10-20 Dirhams as it is about 3km away. There is however a nightclub just across the road from the hotel and might disturb a peaceful night's sleep. Other than that there is not much traffic noise.

The food is buffet-style and some days were better than others. Breakfast is continental with croissants, bolied eggs etc. This hotel caters mainly for one night stops of large groups travelling around Morocco but it is fine for independent travellers as well. The rooms are very clean and comfortable and the staff are friendly and pleasant.

The only unusual thing was that we were asked to pay 'local taxes' on departure of about 20 Dirhams per person per night. We wondered why this isn't included when initially paying for the hotel as it seems a standard rate and have never known to be asked to pay extra once booked..

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
128 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed April 1, 2012

Stayed at this hotel for 6 nights at beginning of March. Was a reluctant choice as no trip adviser reviews, but listed in both Rough and Lonely Planet guides and so decided to chance. There were other popular 3* hotels at about the same price which I considered also, but since hotel listed as 4* and double room included for single price decided to go for it. Previously this hotel was known as Menzeh Zalagh 2, and so upon arrival taxi driver gave me tour of city trying to find it, despite being only short distance from train station.
This hotel caters mainly for one night stay tour buses which turned up almost every evening. Not such a bad thing though, as gives more vibrancy to what would otherwise be quiet hotel, and also guarantees that both dinner and breakfast will be top notch from buffet. Only the first night were there no coaches, which meant dinner was served individually to few guests staying. Still good but limited choice and unable to be greedy.
Hotel itself is very well positioned and the main places of interest can be easily accessed on foot. Had a double room which was adequate in size, clean and comfortable. Had both bath and shower and always plenty of hot water. Soap, toilet tissue and towels were all good.
Although hotel was relatively clean it did suffer on a few maintenance problems like many other Moroccan hotels, and lift at front remained out of action after my first day. My bed had a sagging mattress despite my sleeping ok. Heating was effective and there was no noise at night. Service was consistently quite good in the restaurant, but I was not impressed with service on the reception at any time. There were no quick responses, and care of the room keys was poor. Always a problem as to where my key was located each evening and usually left anywhere. Also, I travelled overnight to Fez by bus and so arrived at hotel soon after 7.00 am . Had asked prior if could leave my case until check-in time, but was hoping by staying 6 nights that I would be allowed to enter room early, as needed shave and wash, but no as told would have to wait until midday. Other hotel receptions were more obliging.
The Menzeh Fez is located on a low ridge overlooking the medina and clearly if you had a room at front of building on higher floor, you would previously had enviable views. However, not anymore as there is another development being erected across on other side of road which obscures all. Guests in hotel can use the adjoining gardens of its sister hotel, along with pool and other facilities. There is also a terrace on top floor with a bar area, but during my stay this saw little use. Drinks prices were on high side even for 4* rating.
So in summary what did I think? Certainly with the price I paid on a non refundable early season rate, the deal could not be bettered, despite being asked for further 120 dirhams extra in taxes on leaving. I was well satisfied, but probably the Menzeh Fes would not be my first choice next time as the normal tariff rates for this hotel are almost 5x more , so price is a key issue. The hotel was of a 4* standard, but not luxary and had some minor issues. I have therefore suggested it as very good, but not on basis of normal tariff rates being charged, as would then expect far better for my money.
Fez is a city of much hustle and bustle, but it can be mostly seen in two days or everything in 3 days at a relaxed pace. One can spend days walking medina and souks , but I think for majority two hours will be exhausting enough. I stayed 6 nights as mid way on 5 week trip and needed to catch up on my washing. Also, I wanted to access the Ifrane National Park which is about 1hr 20 mins plus to south of Fez.. Shared taxis are 20 minutes walk away from the hotel; to Ifrane -25 dirhams, and Azrou - 30 dirhams . Shared taxis to Sefrou are just down from hotel and cost 10 dirhams. All are worthwhile trips if able to find the time.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Menzeh Fes

Address: 28, rue Abdessalam Serghini, Fes 30 000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant
Hotel Style:
Ranked #81 of 92 Hotels in Fes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Menzeh Fes 4*
Number of rooms: 114
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