The winning category of "service" was really appropriate. From the moment we arrive, everyone seemed to go well out of their way to make us feel welcome and comfortable. The place is beautiful and very nicely located if your main reason to be in Fes is to explore the Medina. It is in a very quiet section just at the edge but very convenient to the main street that takes you into the heart of the action. And if you have a car, the parking is just a short walk away.
Be prepared for a very tasty and BIG breakfast in the morning prepared by a real gem of an hostess. The manager (Kecum) was constantly making sure we were taken care of and even helped to de-bug my computer and lent my wife a charger for her I-Phone. You'll never get THAT in a Sofitel!
Well done all!