Our heartfelt thanks to Kassem and the staff at the Riad Ahlam for making our visit to Fez so memorable and comfortable (and our apologies if we misspell anyone’s name). Our visit started with a late night (midnight) arrival on a flight from Northern Europe but we experienced no safety concerns. We had asked Kassem to arrange ground transportation from the airport, and when we arrived a Petit Taxi driver was waiting for us with a sign in hand. Once parked nearby, the taxi driver escorted us to the Riad door.
We were greeted by Omar the night time attendant, who dispensed of all registration formality, making our comfort the priority and escorting us immediately to our beautiful room for a great night’s sleep.
In the morning we met Kassem who greeted us warmly, efficiently completed our registration and assisted with our inquiries to commence our first day of sight seeing. It is sometimes difficult when you are on vacation to distinguish whether the people are friendly because they have to be, or because they genuinely are. It was not difficult at all here. We felt we were getting the real deal with Kassem and the entire staff.
JoeR674 commented on Fatiya's "infectious smile and contagious laughter" and he was not exaggerating a bit. We never once saw her without that smile, making sure we were enjoying ourselves, and every breakfast was a delicious feast. She also prepared a delicious lamb and prune tagine for us on our final evening, which was by far, the best meal we had in Morocco. Raja was equally cheery and worked hard keeping the riad and our room spotless so that we fully enjoyed its beauty and the wonderful reprieve provided from our busy days exploring Fez. I realize that in each case I have mentioned the smile. It is hard not to notice that each person seems to actually enjoy the fact that you are there at their Riad, and they want to make sure that your visit was everything that you hoped it would be. I think it is fair to say that they deliver on every aspect of service, comfort, location and value. In addition to the great service and value provided at Riad Ahlam Kassem arranged for a tour guide to show us around the Medina in particular, and Fez in general. We were guided by Khalid who we found to be so knowledgeable, informative and very personable. We gained more spiritual, cultural, and historical insight into Fez and its people from Khalid than we have from any guides we have engaged in our previous travels anywhere. Our tour included a visit to the largest tannery where we met Dahak who conducted the tour of the facilities and the process. Dahak let us know that he was going to try to sell us something, but we never did feel pressured to do so. All fascinating and very valued memories and a very unique destination.
The Riad Ahlam was a truly wonderful and magical place to stay and visit. We had a wonderful vacation due in no small part to the wonderful staff of the Riad. Thanks so much Kassem and Ahlam staff and Khalid for making it such a memorable vacation.