We were greeted at the door by the staff who welcomed you inside their lovely riad. I felt I was in some bond film especially with the VIP treatment we had, and everyone else they welcomed. We were shown our room after giving passport details and immigration card details. What can I say "wow" what a room. Fit for a prince. The tiled walls of the riad were amazing and historic looking though the riad is fairly new. The staff helped me when my charger was faulty. They offered to charge my phone in one of their offices, and gave it me back as we left for dinner. The breakfasts were great consisting of small dishes of cakes and fruit. Coffee and juices are served directly to you, none of this self service you sometimes get at major hotels. You have to order lunch or dinner in advance as they make food to demand, so do this at breakfast time. Alcohol can be bought and drank here behind the walls of the riad, which I did many times as you cannot find anywhere outside the riad that serves beer with your dinner. We were there for a week and the riad Medina became our home, it was always great to get back to a cool room to rest. We also went on a two day trip to the Sahara and travelled light, leaving our heavy luggage back in our rooms. This was a last minute thing to go to the desert so we couldn't cancel our room, but because we weren't carrying much the camel experience was better. When we got back to the riad we were given a complementary bottle of wine to welcome us back from our desert adventure, how sweet of the hotel. Our time here was brief and flew by too quickly. The cost was very reasonable and you definitely got your money's worth and more.
If you visit Fez, book here. I didn't think of work once. The life outside will take a little getting used too but with a hotel like Riad Madina your troubles just vanish.