In short, this hotel is not deserving of its star rating and if you want 4 star quality, I would suggest you stay at another hotel.
We are elderly travelers, and the super high bath tubs make climbing in to take a shower very hazardous. In addition, the tubs are extremely slippery and there are no bath mats provided to keep you from slipping in the tub.
We were traveling with a group and check in was efficient and well organized. We got to our rooms in short order. The bell staff and room service was good, but that's where the good news ends.
Our room was extremely dark with very poor lighting, even when the compact fluorescent light bulbs were fully lit. We struggled to read things and find things in our luggage. The rooms are dated with worn surfaces and clumsy repairs (bad caulking, shabby carpeting and furniture and out dated lighting, etc). The hotel is in serious need of renovation if it is to live up to its star rating.
The food in the restaurant is unimpressive including the breakfast which is quite bad. Poor variety, cold in many instances and served by a wait staff which seem inattentive at best (uninterested at worst). The wait time for service and food delivery was okay, even though the food was disappointing. This hotel is located in a lively area where many restaurants are within walking distance, so you will have better choices nearby.
Our beds were not the worst, but certainly not the best. No pillow top mattresses, foam pillows (no feather pillows available) and dated and well used bed linens. The mattresses were firm to hard which some will like, others will hate. We did manage to get adequate sleep, but there is no luxury here.
Bathroom come with hand and bath towels only, so bring wash clothes if you prefer as none are provided by the hotel. The shower is part of a tub shower combination, reach by climbing into an extremely high tub. Getting out involves a very large and dangerous step over, even for someone like me, who is over 5 feet 10 inches tall. The floors are polished marble (who's crazy idea was that) and very slippery when wet. An abundance of caution is strongly advised.
The water temperature was a complaint of almost every traveler with our group. It was either cold or scalding, like ours. No in between. We requested it be adjusted twice, but to no avail. The temperature went from scalding to cold and back to scalding after the "repairs" . Clearly, the thermostats should be replaced.
The rooms are quite large, but that does not make up for their overall condition. I would not choose this hotel on my own and I' m sorry it was chosen by my tour provider.
- Also Known As:
- Ramada Fes Hotel
- Ramada Fes Hotel Fes
- Official Description (provided by the hotel):
- With mellow and intimate decor, the hotel has 128 bedrooms, 5 suites and a bedroom for disabled guests. With areas ranging from 30 m² to 140 m², the rooms are spread over 6 floors, 2 of which are exclusively non-smoking. Each room offers international standard facilities and comfort: international size bed, air conditioning, heating, TV, satellite, telephone, Wi-Fi, a desk and personal safe. ... more less
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