I stayed here one night at the beginning and one night at the end of my tour of Morocco. The room was comfortable and attractive with reasonable amenities, though nothing to distinguish it from nice hotel rooms everywhere. There my favorable comments end! The lock on my door was faulty. Once inside, I had great difficulty getting out of the room and finally passed a key under the door to my friend in the hall to get the door opened from the outside. On both occasions, service at the reception desk was cold bordering on rude and certainly unhelpful. For example, the bellman who brought my luggage in put it off to the side somewhere and the reception desk made no effort to connect my luggage, room, and me. I had to seek out the bellman and arrange for him to deliver my luggage. The man who checked me in and out never smiled or welcomed me or gave me any sense that my business was appreciated and gave me no information during the process to explain the protocol. The only bottled water in my room was in the mini-bar; there was no price list and only on checkout did I learn that the price was 4 times what I paid for water at any other site in Morocco, including hotels and restaurants, and also including the hotel's restaurant. There was no service in the restaurant. I mean it! None! The first night at dinner, I stood around waiting for someone to give me a table, but it never happened, though waiters were standing around gossiping with each other through the whole meal. I sat down at a table and waited for someone to bring me water and a menu or invite me to the buffet. That never happened. I served myself at the buffet and finally went up to a waiter and asked him to get some water. He acted put out and brought it toward the end of the meal. When I was ready to leave, no one brought a bill, though I waited a long time. My dinner was included in my tour price, so finally I just left and nobody seemed to care. Repeat performance at the other dinner, though the one element of service was that a person did take my room number. At both breakfasts, waiters talked with each other and other staff again without providing any service. No clean coffee cups were put out with new table settings after guests left or at the coffee station. My companion asked for a cup that never came. She got up and borrowed one from another table, only to find that one coffee container had cold coffee and the other had coffee that was more like slightly colored water. The first afternoon I wanted to have my nails polished. The spa menu in the room listed this as one of the offerings. I called for an appointment and was told by a rude woman that they don't do that. In the middle of my trying to explain that the spa menu listed it, she hung up on me. After all the charming and beautiful dars and riads and hotels and wonderful service in other parts of Morocco, what a disappointment this hotel was.
Just be sure the door locks function correctly.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.