When I arrived in the Hotel - it came out that am moved to a different one (10 minutes by car from the location) that was much lower quality than expected. I won't mention am a woman, and nobody cared it's 9PM in pretty dangerous area in Casablanca and I was asked to move on my own there.The interesting thing was that the Reception couldn't as well provide me the address of a new Hotel - only name.
I was supposed to still pay anyway at Business Hotel the whole price - they didn't apologize, didn't gave back the additional expenses coverage ( I had to pay for the taxis to get to the office by the move) - NOTHING - the lady even negotiated I need to pay more for the breakfast. The credit payment wasn't working so the reception lady send me to the ATM for cash (9pm). Then had to wait another 20 minutes to get the correct invoice.
And one more interesting thing - if you check out from the hotel earlier - you still need to pay the full price of the next night - first time happened in my life, really. Yes,I have lost 1 hour to get the money back, because in order to move to the other hotel I had to pay upfront. The manager is not available in his working hours at the place, so extremely unpleasant Reception Girl was only repeating, I am not getting my money back, and I cannot contact the manager ( apparently his number is restricted for customers). Finally after extremely bad conversation with her I have received not full amount back (with a comment I should be happy I am receiving anything back, because this is exceptions)
I stayed in this hotels couple of times, yes the rooms are fine, concierges are nice, internet is acceptable - but the situation that happened to me today crossed this all out by very bad service and no willingness to help by anybody from there.
There are better hotels to stay in similar price there. Believe me....
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