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“Avoid at all costs” 1 of 5 stars
Review of Novotel Casablanca City Center

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Novotel Casablanca City Center
4.0 of 5 Hotel   |   Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco   |  
Hotel amenities
Ranked #16 of 68 Hotels in Casablanca
Mount Claremont
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Avoid at all costs”
1 of 5 stars Reviewed 2 weeks ago

The rooms are just ok. However the rest of the hotel is a joke. The gym is a wreck...I think someone smashed it up.

The resturant food is apaulling, the breakfast Buffett is gross, if you don't like the lunch Buffett, you can have a burger or sandwich.

My room had no bath towels, it took me 3 calls to 'house keeping' to get this message through, and then they came and provided me with hand towels, not Bath Towels.

I was locked out of my room, because the key stopped working, when I went to reception 3 girls behind the counter, just smiled and waved away.

Trust me, unless you enjoy sticking hot needles in your own eyes...find another hotel.

Room Tip: Go to any other hotel in Casablanca...never stay here.
See more room tips
  • Stayed January 2015, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 1 week ago
Dear,

Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team.

I hope this incident will not leave you with a bad impression of the Novotel Casa City Center and I hope we will have the pleasure to welcome you again very soon.

Thank you again for taking the time to contact us and please accept our sincerest apologies

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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798 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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springfield
Top Contributor
197 reviews 197 reviews
17 hotel reviews
Reviews in 71 cities Reviews in 71 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel more than met our needs. Brand new, modern, efficient, with excellent food. We had a set of adjoining rooms on a high floor that looked out on the Hassan II mosque and the port. Very nifty sleeping lights and other technologies made this one of the nicest hotels that I have stayed at, and a great (but spoiled) first night in Morocco. The breakfast was the best that we had during our stay.

Room Tip: Ask for a room with a view of the mosque.
See more room tips
  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 2 weeks ago
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
156 reviews 156 reviews
43 hotel reviews
Reviews in 68 cities Reviews in 68 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is centrally located. The internet service in the room is great. The room is comfortable with a thermostat that works. Having a toilet separate from the tub/shower is great. The room is very clean and bathroom is very functional.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 2 weeks ago
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here for four nights. The hotel is modern and the room was a good size with a very comfortable bed, Gym was good. Staff were very pleasant from housemaid to restaurant to reception all were friendly. Maybe lacked a bit of personal touch but would recommend this hotel.

  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 1 week ago
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 3 weeks ago

I Spent the New Year's Eve at this city hotel Novotel which is a stone throw away from the city center.

The rooms are clean and bed very comfortable.
There is a big glass window that lets in enough light into the room. It comes with an amazing ocean view and the view of almost half of the entire city. This view gets better in the night.
The weather is fresh at this time of the year.

Was a bit saddened by low spirit for New Year's celebration. No fireworks shows around the city. It seemed and felt like any other night in the year.

Stayed January 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 3 weeks ago
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

It is rare that one come's across a hotel which has unhelpful, discourteous and rude staff all over. From the reception to the restaurant to the door, it was amazing how an otherwise decent hotel is ruined by the disgraceful attitude of staff. I booked here this time as it was a quick overnight stay arriving late and leaving early morning. It was next door to the Sofitel where I stayed the previous week and half the price, looked decent. After a cold check-in, I went upto the room and the lights were not working (#601). The bell man got another room done from downstairs. They keep one small (33cl) bottle of water in the room, the rest you need to buy at an exorbitant price. On departure I needed to exchange 20 euros for the cab, that came to 215 Dirhams at the hotel rate. The person would make NO attempt to find the 15 dirhams to pay. He had only 100 dirham bills in his drawer and simply said "bank opens at 9am" you can go there!! I asked him to take from a colleague or I need to see a manager. He said there is no manager, and insisted that he cannot arrange for the exchange in full. The rudeness at each step was getting to me anyway, but the attitude of this person was shocking. Even when I said I will need to put this up on Tripadvisor, he was least bothered and asked me to go ahead. Finally some other staff member passed on the change, and I left for the gate. Avoid this hotel if you expect to treated with courtesy in anyway as a guest. One the worst staff quality I experienced around the world.

  • Stayed December 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 3 weeks ago
Dear,

Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center

I feel very much sorry for the inconveniences.

I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful.

I certainly would be very pleased to see you again on a next visit at Casablanca.

Please accept my sincere apologies.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Casablanca City Center

Address: Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Casablanca
#13 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Casablanca City Center 4*
Number of rooms: 281
Official Description (provided by the hotel):
The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more   less 
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Also Known As:
Novotel Casablanca City Hotel Casablanca
Accor Casablanca City Center
Casablanca Novotel

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