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“Nice place, good value for money. But registration desk could need more staff” 4 of 5 stars
Review of Novotel Casablanca City Center

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Novotel Casablanca City Center
4.0 of 5 Hotel   |   Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco   |  
Hotel amenities
Ranked #10 of 67 hotels in Casablanca
Munich, Germany
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Nice place, good value for money. But registration desk could need more staff”
4 of 5 stars Reviewed 3 days ago NEW

I spent two nights there on a business trip. Good rooms. Good breakfast, good restaurant. Very close to the Medina and harbor. Overall I would certainly go back. Only checking in and checking out was very slow. The hotel management should allocate a second person behind the desk. I asked for airport pickup. But the hotel only recommended another company that eventually did not who up at the airport. Also staff during breakfast was not the friendliest.

Room Tip: Even rooms (room number) should overlook the Medina.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Cairo, Egypt
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We had our annual meeting at this hotel for people from 5 african countris plus france, they were proffessional concerning evrything...meeting rooms, coffee breaks, welcome cocktail, lunches during 4 working days, location is brilliant

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 4 days ago
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Top Contributor
146 reviews 146 reviews
91 hotel reviews
Reviews in 61 cities Reviews in 61 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here twice during the last week. Rooms are nice, and the view from the front rooms are much better than at the rear, which is a demolition site. Rooms are clean and tidy and look like most other Novotels I have stayed in. Being Ramadan, the restaurant gets really crowded with locals breaking the fast, and the hotel doesn't seem to interested in its guests who aren't prepared to fight to the buffet.
Breakfast was ok, but scrambled eggs were stone cold.

Stayed July 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 1 week ago
Dear Customer,

Thank you for choosing Novotel Casa City Center, and for the time you taken to write your comment on Tripadvisor.

I am delighted that your stay with us went well, I will communicate your reviews to the entire staff.

It is with a high interest that I read your comments about the breakfast. Please apologize for the inconvenience.

Feedback can only help us improve our services and move forward.

It will be a pleasure to receive you again at Novotel Casa City Center.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kea'au
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I travel for a living, roughly 150 nights a year in hotels, all business travel. I had a group of 5 of us flying out of Casablanca on the late night flight to Frankfurt. We arrived at the hotel late and we wanted to just shower, organize our stuff, eat and head for the airport. The manager informed us that we could not rent one room and do that, that we'd have to rent two rooms and pay an extra fee for the 5th person, and these aren't cheap rooms. We had a reservation for just one room. That was their policy, period. Wow, they simply had no desire to help us. So we went next door, literally, to the Ibis and got a room for 1/3 the price and they were quite happy to accommodate our 'special' needs. Not only that but they had a nice bar to hang out in while we waited to go to the airport. So if you want good service, perhaps an unusual request, or simply desire a place where the staff wants to help, go to the Ibis and save some money!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 2 weeks ago
Dear,

We are not allowed to rent a room for more than 3 adults accordingly to the policy of the Novotel Hotels.

Best Regards.
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Bangalore, India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We chose this hotel for our first night in Motorola considering the location and expectation of it being a 'Novotel'.
But the service though was disappointing. Having reached after a long day in flights/airports, we didn't need anymore entertainment. Checking in was smooth and easy, but unfortunately, it was all downhill from there!
Firstly, the air con wasn't upto the mark. Then, we asked for two wine glasses which apparently couldn't be arranged. Next, we ordered a spaghetti and a lasagne which promptly came with one fork and knife! We couldn't be bothered calling any of the numbers anymore, so we just decided to eat up and call it a night.
Lucky we didn't have more than a night planned there.
Look elsewhere.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 4 weeks ago
Dear,

Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center

I feel sorry for the inconveniences.

I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful.

I certainly would be very pleased to see you again on a next visit at Casablanca.

Sincerely
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MEMPHIS, TN
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is located in a very convenient location to sight see the city. We were with a tour group- so this must be the epicenter for the touring crowd. The rooms were clean and comfortable and breakfast was provided in the rather grand lobby. There is also a bar that we all gathered at after dining in various places. It's a good walkable part of town!

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, 4 weeks ago
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Casablanca City Center

Address: Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Casablanca
#7 Business Hotel in Casablanca
#9 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Casablanca City Center 4*
Official Description (provided by the hotel):
The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more   less 
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Also Known As:
Novotel Casablanca City Hotel Casablanca
Accor Casablanca City Center
Casablanca Novotel

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