I recently stayed as part of Gate 1 tour. Room is very nice and bed very comfortable. Hotel is 5 minute walk from old medina, but mostly sporting clothes shops. Not really worth it, but decide for yourself. My complaint with this hotel is the customer service and management. My first negative experience was when I changed money. After check in, I changed $20, which would have gave me, approximately 165 dirhams. I needed this last money for food and entry to Mosque. The front desk only had 100 dirhams and stated he would give me the remaining 65 in a little bit. That little bit, turned out to be over two hours. He did not give me a receipt, when changing, so I wanted to get it taken care of that night. I had no proof of the exchange and if the employee was not working the following morning, I probally would have been cheated. The main complaint was the attitude. I had decided, after two hours, that I would tell them to give me a 100 dirhams, and I would owe them 35. I'm sure that would have never happened. The second complaint was on the second day. I returned to my room, made up, but no towels. I told the maid and pointed, so I am pretty sure she understood me. After two hours and four requests, to the front desk and management, I finally got the towels. I found this customer service unacceptable.
- Official Description (provided by the hotel):
- The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more less
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- Also Known As:
- Novotel Casablanca City Hotel Casablanca
- Accor Casablanca City Center
- Casablanca Novotel