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All 62 Casablanca hotels

Novotel Casablanca City Center: Traveler Reviews

4.0 of 5
Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
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Novotel Casablanca City Center
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71%
Ranked #7 of 62 hotels in Casablanca
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520 reviews from our community

Traveler rating
    90
    260
    117
    29
    24
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Families
53
 
Couples
131
 
Solo
93
 
Business
219
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Budapest, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Strange service at this location”
3 of 5 stars Reviewed February 5, 2013

We stayed at this location for one evening before our return to the US. The food in the lobby was decent and the rooms were typical Novotel quality. However, we did arrange and pay for late checkout which turned out to be a headache. We were told three different times for our extended checkout , and despite leaving a do not disturb sign on the door, after 12 pm, the cleaning crew knocked and tried to enter without a response every hour for 5 hours until our late departure. Also, if you desire a non-smoking room, make sure to request it during booking under special requests.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Ask wong0227 about Novotel Casablanca City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review
March 11, 2013
Dear,

Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your satisfaction following your stay at Novotel Casa City Center

I feel very much sorry for the inconveniences.

I certainly would be very pleased to see you again on a next visit at Casablanca.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
1 review
4 of 5 stars Reviewed February 5, 2013

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Ask mustafakose about Novotel Casablanca City Center
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review
March 11, 2013
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Monza, Italy
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Recommended”
5 of 5 stars Reviewed January 31, 2013

Clean, very good position, even better than few 5 stars hotel in Casablanca!!
Just go and enjoy your stay relax even for business.
Price is really according to what you have and wifi is free. Some 4 or 5 stars hotel in Casablanca haven't it for free.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Davidcau about Novotel Casablanca City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review
March 11, 2013
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney australia
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Best place to stay in a not so nice City”
4 of 5 stars Reviewed January 28, 2013

We stayed one night here before going to Marakesh. I was originally thinking of another smaller boutique hotel, and after walking in Casablanca for only 2 hours, I am glad we chose a name brand hotel....Casablanca was so disappointing. I really did not want to see anymore after 2 hours, so we came back to the Novotel, had drinks, and a yummy dinner in the lovely downstairs area.
The rooms were average - nothing in the mini bar at all! just empty - which was odd. The pillows were like styrofoam cubes in a pillowcase - but it was clean.....and the breakfast was great. Probably the best choice for staying in Casa. (But if possible, avoid going there in the 1st place!)

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cazzi about Novotel Casablanca City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review
March 11, 2013
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Closer to 3*”
3 of 5 stars Reviewed January 28, 2013

Stayed here for one night on a business trip. Standard Novotel look and furnishings that you would find in other cities, although a little tired looking in places. WiFi was free and of a good speed, which is a bonus and not very common anymore.

Stayed in a standard room with good views over the big mosque and port. The room was simple but clean. It had all the things you would expect...minibar, safe, tea/coffee, blackout curtains, iron and board. The toilet is shoehorned into a tiny little room separate from the rest of the bathroom; this might be an advantage if 2 are sharing the room. The shower was fine although it ran hot and cold at times (something I've experienced at other Novotel hotels). Good toiletry products provided but the towels had seen better days.

The food was rather poor. I ordered a burger in the bar/lounge on the ground floor. The bun was toasted rock hard and the beef patty was rare. The fries tasted like they had been over-fried in oil that had been used many times. I was only able to eat a few bites. I mentioned this to the waiter when he collected my almost untouched plate, but he just smiled and brought me the bill. Breakfast was marginally better. A good selection of breads, cold meats and pastries, but the warm food was terrible...cold sloppy scrambled egg and a couple weird looking sausages.

The gym is small with 4 cardio and a couple weight machines. It is clean and the machines are modern and look new. Towels and cold water are provided. Good for a quick work out. It would however, benefit from a clock and a fan to keep the air moving.

The staff were pleasant but didn't go out of their way to help you.

Adequate for a one night business trip or at the end of a holiday while you wait for a flight. Not comparable to 4* hotels you would find elsewhere and a bit below what you would expect of other Novotel Hotels. Probably best summarised by the American who was sat near me at breakfast..."I'm ready to go home now."

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Jon J about Novotel Casablanca City Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review
March 11, 2013
Dear,

Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your satisfaction following your stay at Novotel Casa City Center

I feel very much sorry for the inconveniences.

I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful.

I certainly would be very pleased to see you again on a next visit at Casablanca.

Please accept my sincere apologies.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Novotel Casablanca City Center
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Additional Information about Novotel Casablanca City Center

Also Known As:
Novotel Casablanca City Hotel
Novotel Casablanca City Hotel Casablanca
Accor Casablanca City Center
Novotel Casablanca
Casablanca Novotel
Address: Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#5 Family Hotels in Casablanca
#6 Luxury Hotels in Casablanca
#8 Business Hotels in Casablanca
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more   less 
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