I booked my accomodation on the internet and was quoted 161 EUROS for TWO nights without breakfast ( which I considered reasonable since the walk in rate is 160 euros per night. On arrival the check in officer (Yusuf) was very matter of fact and terse.I requested a sea facing room but was informed that my booking did not allow for one. The room was fine ,TV chanells for the English speaking were very limited.The big PLUS was the hot beverages supplied in the room and their readiness to replenish stocks.This facility was NOT available in any of the subsequent hotels visited in RABAT, FEZ, or MARRAKECH.The staff varied from indifferent to good (especially Mr ELKABIR in the restaurant)
The hotel was very well located, near to the Souks , the Main Street in Casablanca, the fresh produce market, and the King Hassan Mosque.There are many reasonably placed restaurants and within walking distance.
I have left the worst for last. On arriving home I discovered that my credit card was debited for 181 EUROS for the two nights stayed. I immediately telephoned the hotel from South Africa and spoke to KOUTHAR who requested that I put my complaint in writing. TWO WEEKS HAVE PASSE AND IN SPITE OF A FOLLOW UP E- MAIL I HAVE NOT HEARD FROM THE NOVOTEL
- Also Known As:
- Novotel Casablanca City Hotel Casablanca
- Novotel Casablanca City Hotel
- Accor Casablanca City Center
- Novotel Casablanca
- Casablanca Novotel
- Official Description (provided by the hotel):
- The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more less
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