It was after my wedding night when I checked in; it was around 5 in the morning.
The Guest Service Agent was very helpful, and this is why I hesitated before writing a review.
But here is exactly what happened.
We checked in to one of the Corner Suites, The room was nice, spacious, gorgeous view. And I DID check for bedbugs since Im in the industry, and there was no sign. So after checking in, all I wanted was to shower, especially with the make-up and the hairspray, but unfortunately, there was no water, no electricity :)
Yep! And we were exhausted; we could not go down to the lobby and complaint.
So we just had about an hour sleep, and we checked out!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.
Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.
Barcelo Casablanca Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.