The hotel is a 25 minute walk from the Hassan II mosque, and located short walking distance from several places to eat (from fast food to luxury restaurants). The hotel itself was quite clean, and the rooms were spotless and well-appointed. The king size beds felt huge compared to the dual-twin beds most hotels in Morocco seem to offer, and were a nice surprise.
Our problems were with the service: we booked a room for 3 people, but our room only had one large bed. We went to the front desk and asked for a different room, and they said they would have a new room prepared when we returned from dinner. After dinner (2 hours later) we got a new room key, but the new room still only had one bed. When we complained the front desk person just shrugged and said he was trying to find a room with an extra bed. At this point it was 10:30 at night. They eventually ended up carrying a bed from another room into our room. This solved the sleeping problem but was ridiculous that we made the reservation 2 months in advance and they couldn't seem to find a room with two beds in the hotel. If you have a simple reservation you probably won't have problems, but be warned. Only one staff person spoke English, so unless your French or Arabic is good you might have trouble communicating what you want.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 17, 2013
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We wish to thank you for your time and comments.
We are woking very hard daily to improve our services and our sense of hospitality.
Regarding your comments all concerned staff have been informed and briefed about your experience and we are working on the points that you are mentionning.
Looking forward to welcome you personnally again at the Barcelo Casablanca.
Barcelo Casablanca Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.