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Barcelo Casablanca Hotel: Traveler Reviews

4.0 of 5
139 Blvd d'Anfa, Casablanca 20000, Morocco
Hotel amenities
Barcelo Casablanca Hotel
Ranked #24 of 63 hotels in Casablanca
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197 reviews from our community

    Trip type
Traveler rating
    32
    74
    56
    23
    12
Date Rating
tangier
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Never again”
3 of 5 stars Reviewed January 28, 2013 via mobile

One night stay in this hotel and was unhappy with various things. Great bed but the pillows are mountainous. My son couldn't sleep on them, asked for a better pillow, got one just the same. Bathroom was dirty, still had hair in tub. Had mold as well. Curtain in the room was ripped. Sleeping but could hear noise if you are in the room facing boulevard anfa. Breakfast was good though. Paid 100 dh for garage but had to wait 15 mn to get my car from a down below garage.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mghziel about Barcelo Casablanca Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review
February 5, 2013
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Awful!”
1 of 5 stars Reviewed January 12, 2013

Not the usual barcelo standard. Room was not clean. Marks from glasses left on table surfaces. Dusty and generally in need of a good clean. Bathroom in similar condition. Only one towel provided and despite asking multiple times, no additional towel received. Reception staff were not friendly at all.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask mb85 about Barcelo Casablanca Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review
January 17, 2013
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Contributor
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6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Excellent rooms but confused service”
3 of 5 stars Reviewed January 9, 2013

The hotel is a 25 minute walk from the Hassan II mosque, and located short walking distance from several places to eat (from fast food to luxury restaurants). The hotel itself was quite clean, and the rooms were spotless and well-appointed. The king size beds felt huge compared to the dual-twin beds most hotels in Morocco seem to offer, and were a nice surprise.
Our problems were with the service: we booked a room for 3 people, but our room only had one large bed. We went to the front desk and asked for a different room, and they said they would have a new room prepared when we returned from dinner. After dinner (2 hours later) we got a new room key, but the new room still only had one bed. When we complained the front desk person just shrugged and said he was trying to find a room with an extra bed. At this point it was 10:30 at night. They eventually ended up carrying a bed from another room into our room. This solved the sleeping problem but was ridiculous that we made the reservation 2 months in advance and they couldn't seem to find a room with two beds in the hotel. If you have a simple reservation you probably won't have problems, but be warned. Only one staff person spoke English, so unless your French or Arabic is good you might have trouble communicating what you want.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask dlndny about Barcelo Casablanca Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review
January 17, 2013
Dear Customer

We wish to thank you for your time and comments.
We are woking very hard daily to improve our services and our sense of hospitality.

Regarding your comments all concerned staff have been informed and briefed about your experience and we are working on the points that you are mentionning.

Looking forward to welcome you personnally again at the Barcelo Casablanca.


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Pretty Gross, but good breakfast”
3 of 5 stars Reviewed January 4, 2013

We stayed here on the last night of our trip because we thought it would be a bit luxurious. We were wrong, there was rust all over the shower, the TV didn't work and the concierge didn't speak any English. For the price, we should have stayed elsewhere.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask HertzNewYork about Barcelo Casablanca Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review
January 17, 2013
Dear Customer,

We feel very uncomfortable for the statements you relate and we apologize for it. We believe that is only through listening carefully to the comments and suggestions of our customers that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. With this in mind, the comments such as yours are of the greatest importance and assistance to us.

Although your recent stay in our Hotel did not fully satisfy you, we would dearly hope to have the pleasure of welcoming you again in a near future. If so, please let us know in advance of your arrival in order to welcome you personally.

Yours sincerely,


The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Top Contributor
82 reviews 82 reviews
55 hotel reviews
Reviews in 49 cities Reviews in 49 cities
163 helpful votes 163 helpful votes
“Still good 4 years after first stay”
4 of 5 stars Reviewed December 11, 2012

Again in this hotel. From my previous experience, the hotel show signs of age and minor details should be controlled, such as sound insulation (poor) from outside traffic. The toilette was leaking (internally) and one of the sockets was not working (problematic as this is the one for PC plugging). On the positive side, there are plenty of power sockets available and handy. Breaktast is still good and had tried dinner in the restaurant and I was surprised for the quality. Not cheap but a very good choice for eating, with good service. All in all and 4 years my previous comment, I still recommend this hotel for Casablanca.

Room Tip: Ask for upper floor rooms if you want less noise from traffic
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Carlos_Barcelona for Casablanca
Ask Carlos_Barcelona about Barcelo Casablanca Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review
January 3, 2013
Dear Customer

We wish to thank you for your time and comments.
It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home.
Looking forward to welcome you again at the Barcelo Casablanca.

The Management
Barcelo Casablanca Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Casablanca Hotel

Also Known As:
Barcelo Casablanca
Address: 139 Blvd d'Anfa, Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotels in Casablanca
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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