We stayed one night at the hotel and we wanted to leave for one night to Marakech and then back to the hotel in Casa. We informed the reservation at the reception and they said no problem, and we left our big luggage at the hotel. We returned the second day around 10:00pm to get our rooms, as agreed, just to be told that they have no rooms!!!!!!!!!!!!
We told them that we have reserved and they confirmed. They reply was that we should expect such a thing in 5 stars hotel (like themselves)!! We were 6 people by the way,,and we were forced to another hotel !!
The treatment was not professional at all. If you have a problem with them, don't expect them to help you or even listen!







