I had read some really negative reviews about this hotel, but they didn't ring true when we arrived. The hotel is not bad at all. The only thing that struck me as odd was a strange "empty" vibe. Some of the time it felt as though the place was completely abandoned. I only really noticed tour groups and sports teams using the hotel as a starting point. Other than the courtyard on the first floor, it had a really empty feeling. The rooms were rather large, and quite comfortable. We did not have a shower in either room we stayed in, and had to make due with a bath. My only room-related complaint was that our first room overlooked some opthamology college that had guard dogs...that barked ALL NIGHT long. We had to move rooms, and the staff were accomodating. We had a real problem with taxis from the hotel (and this is not a strike against the hotel - to their credit, they were very helpful in trying to keep cab drivers from extorting us!) I would highly recommend leaving the hotel, crossing the intersection and flagging a petit taxi from there - otherwise the cab drivers insist on charging you extra. Also, get the cab drivers to let you out at the intersection by blvd de la corniche when coming back - most of them don't even want to drive into the hotel, anyway. There seems to be some shady arguments between taxi drivers and hotel staff, and unfortunately, tourists take the brunt! On the upside, the breakfast included in our stay was very substantial and good. I really recommend the harira soup - it seemed odd to eat soup for breakfast, but they make a mean harira at this hotel! (Food tip: There's a great little grocery store that makes awesome sandwiches just across the road - the hotel staff to pointed it out to us. You can choose your veggies, meats and cheeses and they fill up a generous piece of Moroccan bread with whatever you want for next to nothing! It also carries imported cookies, sweets, snacks, etc.) I would recommend this hotel to someone who isn't overly picky. Like others have said, it's newly renovated, the staff seem to try hard, and it's a decent base in a safe area of Casa.