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“Stunning sea views but substandard food and rooms” 2 of 5 stars
Review of Hotel Suisse

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Hotel Suisse
4.0 of 5 Hotel   |   1 bd de la Corniche | Ain-Diab, Casablanca, Morocco   |  
Hotel amenities
Ranked #50 of 68 Hotels in Casablanca
Geochang-gun, South Korea
Top Contributor
69 reviews 69 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
“Stunning sea views but substandard food and rooms”
2 of 5 stars Reviewed January 5, 2012

We stayed here for three nights in December 11/ Jan 12 and had a lovely view of the Coriniche. The room itself had old furnishings - but it was clean and tidy. The carpets were rather dirty and we were unable to get an additional towel (despite the room being a twin share). We also struggled to get clean water glasses - all of which was exacerbated by the fact that the telephone in the room was not functional. The breakfast was awful - the food on offer was stale and lack variety. It was also presented very poorly. Overall, the staff were helpful and attentive however we did feel particularly hard done by when we were requested to pay 30Dh for a 1 minute phone call to our tour operator!

Room Tip: Sea facing is the only redeeming quality of the hotel.
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  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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91 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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Longford, Ireland
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 22, 2011

I am fed up looking at pictures of the best areas in hotels used on the internet and in reality they are no where near what is there. This hotel does not deserve a 2* rating as it is very badly maintained. The reception area looks as though at one stage it might have been nice but today the once nice leather couches are torn and dirty. The lifts in the hotel are at the best adequate and are slow. The corridors are dirty and need upgraded. The conman lounge area looks very nice but dont sit there in the rain as the roof leaks. The overall hotel is in need of a painter to make it look like a well kept property.

The restaurant is very dated and doesn't give the impression you would like to eat there. I have eaten breakfast which could be described as a very basic selection of breads. Better to go and eat outside.

The bedrooms are sufficient and big enough although again they need updated. The doors to the balcony did not seal and when it was windy the room became cold and the noise was like an express train.

There is supposed wireless internet but in 5 days it has been on 2. Better to get a computer internet dongle than rely on what is a very slow and poor system.

The most serious issue is that the staff cant be trusted. Complaints are acknowledged but never dealt with. Even when meeting with the general manager there are promises made and never followed up. The general manager does not have staff respect and when involving him in problems with the staff they show total disrespect and continue ignoring even the easiest problem to solve.

In truth the hotel is does not have a good reputation and should be unlisted from travel sites recommending places to see. Why should sites loose their reputation?

Room Tip: use a different hotel
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Hants
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 15, 2011

Arrived in a group on a late flight for a 1-night stay. Booked in quickly, and served a perfectly adequate 3-course meal despite being 11pm. Room spacious with good aircon; Basic decor but two comfortable double beds in the room. Despite previous comments, the breakfast was normal 'full' continental self-service and set us up for the day. Although the hotel itself is fairly plain, there is a delightful atrium in the centre with comfortable chairs and tiled fountain.

Room Tip: Rooms at the front have a partial sea view, but they are also nearer the traffic noise
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  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Sydney
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed July 31, 2011

Very average hotel with everything badly in need of repair and maintenance. Our reasonable sized room had broken TV and air conditioning and generally run down. The pool was pleasant but BYO towels. Quite ordinary. Being near the beach was nice for an evening stroll.

  • Stayed June 2011, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima, Peru
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 19, 2011

I stayed here with a group of friends while we attended the wedding of my niece. I can't remember how we came to choose the Suisse Hotel, but it was a mistake. We ended up moving out after one night and going on to Marrakesh a few days early.

This place looks and feels like something I would have expected in the USSR in the 1970's. The rooms were outdated and quite filthy. Strangely enough, the bathrooms were OK.

All night there was unbearable noise from cars and young people celebrating (we don't know what) driving up and down the boulevard rigt next to the hotel. With loud horns and music blaring, none of us got any sleep.

The staff were as unhelpful and surly as any I have ever encountered.
They were quite obviously not trained. It took 3 trips down to reception before we finaly got some toilet paper!

Breakfast was meagre, cold and when dishes ran out they were never replaced.

Also, beware the taxi charges to the airport: reception will tell you one price but the drivers will then demand more.

  • Stayed March 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 24, 2010

This was a decent hotel if you are not looking for anything special. The location is good, the rooms are average. The "included breakfast" was pitiful.... actually.. quite ridiculous. Don't bother. Wander the surrounding area and you'll find some nice cafe's/bistros. The desk clerk was extremely helpful. I arrived very late and he made checking in and getting travel advice easy.

Airport taxi's are right outside of the hotel. Make sure you negotiate the price before you get in. 250 DHM seems to be the going rate but they'll start at 400. (even after I negotiated the trip the drive tried to shake me down for 100 more). Also check with the doorman for prices for the shorter, in city, trips in the small red taxis. They'll try to charge outrageous fares if they believe that you don't know what it should be.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, United Kingdom
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 28, 2010

I was with a large group tour. Was pleased that there was no messing around waiting for room keys. Initial impressions of the room were good until I saw the silverfish in the bathroom and an enormous cockroach on the bedroom floor.
A small balcony overlooked the swimming pool, which made a pleasant view, but I expect it could be noisy in the height of the season.
Apart from the insects mentioned above, the general standard of cleanliness seemed good. Sheets and towels were clean. Bed comfortable. No TV.
Service in the restaurant was poor and the buffet food limited. I asked for a coffee on the evening of my arrival which never came.
Ok for a night. I wouldn't want to stay much longer than that.

  • Stayed November 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Suisse

Address: 1 bd de la Corniche | Ain-Diab, Casablanca, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#29 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Suisse 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Suisse Hotel Casablanca
Hotel Suisse Casablanca

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