My friend and I booked Le Trianon for the last night of our stay in Morocco, thinking we'd splurge and go somewhere a bit decadent. Many reviews on this site swayed us that way. We booked the suite through a third party site but when we arrived. After confirming on-site that they had our reservation (which was an odyssey in and of itself), we left some luggaget there for our return to Casablanca. When we did return, they gave our suite to the person in front of us who had no reservation at the time and then put us in a room that can only be described as NOT a suite.
It was one of their bigger rooms, but the term bigger is misleading. That means you had 3 feet of space between the bed and the television instead of just one foot of room between them. And it meant you had a "couch" in the most ridiculously pointless place in the room.
After much complaining, the front desk continued to insist we didn't have a suite, just a double room (remember, they confirmed the suite several days earlier) and said that instead, they'd give us each our own room.
And here was where it got super fun. We realized this was the best we were going to get and requested two specific rooms that they had already offered us. But instead, they gave us two completely different rooms and had us go up there even though THE ROOMS HADN'T BEEN MADE UP YET. When they were finally actually "ready" the rooms had no towels, no soap, a shower that didn't drain and no room to put your luggage. My room in particular had damaged and stained walls. This was not the luxury we were expecting.
We complained and the best the hotel was willing to do was give us a $50 credit towards a future stay and some free spa services. I mentioned that I live in the USA and that coming to Morocco is not a regular occurrence, but their excuse was not being able to transfer funds outside of Morocco. Riiiiiiiight.
I would definitely NOT stay here again.
- Official Description (provided by the hotel):
- Located in the heart of Casablanca, this modernly decorated, design hotel offers a hammam, sauna and hot tub. Massage and beauty treatments are available on site, and free Wi-Fi is provided throughout the property.All of the guest rooms are air-conditioned and include a seating area with TV and a minibar. The private bathrooms are equipped with a bath or shower, and free toiletries are provided.A free, continental breakfast is served daily at Le Trianon Luxury Hotel & Spa. Guests may choose to enjoy it in the comfort of their rooms.After breakfast, you can have a 4-km walk to discover the Medina and the Hassan II Mosque. The nearest train station is 5 km from Le Trianon Luxury Hotel & Spa. Airport transfers are available with an extra cost and valet parking is possible. ... more less
- Reservation Options:
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