We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a great deal” 3 of 5 stars
Review of Le Trianon Luxury Hotel & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Le Trianon Luxury Hotel & Spa to your Saves list
Le Trianon Luxury Hotel & Spa
4.0 of 5 Hotel   |   4 Rue Bouhtouri, Quartier Gauthier, Casablanca 20000, Morocco   |  
Hotel amenities
Ranked #21 of 68 Hotels in Casablanca
Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Not a great deal”
3 of 5 stars Reviewed February 6, 2013

Hi, I stayed a few days for business in this hotel. I tried to find a better place than the previous hotel I went in Casablanca.The rooms are clean and the bed very good.
The service at reception and with security guards is outstanding but the rest of the staff still need to get a training.

I felt that the breakfast staff was not very professional. The breakfast service was inconsistant throughout the stay. They sometimes talk to each other rather than focusing on the client order.
The size of the room is very small therefore I don't recommand to tall people to go for a single room. There is absolutely no sound isolation in the room which means you can also hear people going to shower, toilet, watching TV and talking from the next rooms. Staff in the spa centre dont speak english. I am used to go to a gym club in the UK where I have everything from steam room, jacuzzi to sauna...you can have these activities in the Trianon but again everything is so tinny...I don t recommand claustrophobic people to go there. If you want to give some tips to staff, make sure you have enough in your hand otherwise the guys will refuse them.

Finally if you go there for business don t expect the wifi to work properly. You have to move in your move to get the best signal. The only place where you can connect yourself is the breakfast room.

To conclude I would say that the Trianon wants to provide a perfect service, achieve the excellence but they have a long way to reach these standard. I am amazed to see that a so called luxury hotel still need to train their staff

Room Tip: don t take a single room if you don t want to smash your knee on furniture/ bring your hear plug not...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

146 reviews from our community

Traveler rating
    29
    65
    32
    13
    7
See reviews for
14
32
18
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Birmingham, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 4, 2013

Luxury spa

I arrived late to this quiet hotel in the side streets of the Gauthier district. The hotel arrange taxi transfer from the airport was expensive. I was pretty hungry when I arrived and everything around was closed - the host's response was "sorry we have no food"... C'est la vie.

Despite that odd welcome, the room was very comfortable (if somewhat over-designed) and the shower was fantastic. The street was quiet and I had a good sleep.

Breakfast was nice,with jams and pancakes, olives honey and cheese which was enough to distract me from the dinning room's kitsch decor.

Its a good hotel with aspirations slightly higher than it actually delivers.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
301 helpful votes 301 helpful votes
4 of 5 stars Reviewed February 3, 2013

Le Trianon is a nice modern boutique hotel that is located just blocks away from the Casablanca Twin Towers. Everything feels very new, and the front desk staff is really friendly. What keeps me from giving the hotel full marks is just a slight inattention to detail. The first room we were given was not made up even though we checked into the hotel in the late afternoon (and to be fair, the front desk was very apologetic and gave us a new room straight away). Also, one of the two beds in our room lacked a comforter/blanket (which we didn't realize until we went to sleep) and while the bathroom seemed clean, there was a stray, bunched up towel on the floor (perhaps that was intentional? I couldn't tell). All in all, though, it really was a nice stay. A word of warning to manage expectations: the twin room is really tiny - like the size you might see in NYC or London.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charentay, France
Top Contributor
96 reviews 96 reviews
11 hotel reviews
Reviews in 44 cities Reviews in 44 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 27, 2012

The rooms are very small but quite adequate unless you intend to spend a lot of time in your room then it would be best to upgrade to a suite. The en suite is also very tiny but again adequate. Our only compliant is that the drainage in our shower did not work well and neither did the seal around the base of the shower. We ended up with a very wet en suite each time we showered! The staff were friendly and helpful and we enjoyed both the continental and Moroccan breakfasts. Free WIFI an a small fridge in the room. The position of the hotel is good as there are many small restaurants close by for evening meals. It is in a small one way road and it is very quiet. We felt very safe walking around all of Casablanca.
We did not try the spa as we did not have suitable clothing but we were told that the sauna was free to guests.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 17, 2012

The hotel is very nice, it's a boutique hotel, small but very elegant and comfortable.
it's in a very safe and nice area, full of bars and restaurant.
I didn't see the SPA because i only stayed there for one night but I would go there again.
The WIFI is free!!!!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parma, Emilia-Romagna, Italy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 26, 2012

The hotel is new (the taxi driver could not find it) and the design is nice, but I was not satisfied with the service. The elevator wasn't working, the checkout took forever and the toilet bowl was leaking water. They have the potential to be a great hotel, but they aren't now.

Room Tip: not ready.
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 25, 2012

very new, good shower, near city center. it is too new that my taxi driver doesn't know the location, electronic key card doesn't work for a couple times. breakfast relatively less exciting compared to the others i had in morocco. would be better as a business hotel compared to leisure travel

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Le Trianon Luxury Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Trianon Luxury Hotel & Spa

Address: 4 Rue Bouhtouri, Quartier Gauthier, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #21 of 68 Hotels in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Le Trianon Luxury Hotel & Spa 4*
Number of rooms: 38
Official Description (provided by the hotel):
Located in the heart of Casablanca, this modernly decorated, design hotel offers a hammam, sauna and hot tub. Massage and beauty treatments are available on site, and free Wi-Fi is provided throughout the property.All of the guest rooms are air-conditioned and include a seating area with TV and a minibar. The private bathrooms are equipped with a bath or shower, and free toiletries are provided.A free, continental breakfast is served daily at Le Trianon Luxury Hotel & Spa. Guests may choose to enjoy it in the comfort of their rooms.After breakfast, you can have a 4-km walk to discover the Medina and the Hassan II Mosque. The nearest train station is 5 km from Le Trianon Luxury Hotel & Spa. Airport transfers are available with an extra cost and valet parking is possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Despegar.com, Orbitz, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Le Trianon Luxury Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Le Trianon Luxury Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.