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“nice boutique hotel in Casablanca” 4 of 5 stars
Review of Le Trianon Luxury Hotel & Spa

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Le Trianon Luxury Hotel & Spa
4.0 of 5 Hotel   |   4 Rue Bouhtouri, Quartier Gauthier, Casablanca 20000, Morocco   |  
Hotel amenities
Ranked #14 of 67 hotels in Casablanca
Milan, Italy
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“nice boutique hotel in Casablanca”
4 of 5 stars Reviewed December 17, 2012

The hotel is very nice, it's a boutique hotel, small but very elegant and comfortable.
it's in a very safe and nice area, full of bars and restaurant.
I didn't see the SPA because i only stayed there for one night but I would go there again.
The WIFI is free!!!!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Parma, Emilia-Romagna, Italy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 26, 2012

The hotel is new (the taxi driver could not find it) and the design is nice, but I was not satisfied with the service. The elevator wasn't working, the checkout took forever and the toilet bowl was leaking water. They have the potential to be a great hotel, but they aren't now.

Room Tip: not ready.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 25, 2012

very new, good shower, near city center. it is too new that my taxi driver doesn't know the location, electronic key card doesn't work for a couple times. breakfast relatively less exciting compared to the others i had in morocco. would be better as a business hotel compared to leisure travel

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 18, 2012

Stayed twice (2 + 4 nights) at the Trianon, looking for a new place to stay in my regular visits to Casablanca. The hotel's design is nice and appealing, the location (Hay Gauthier) my preferred, and the beds are extra-large (1.80m wide) and very comfortable. The hotel has a small fitness room (the staff didn't always know how to turn the lights on, and no A/C as far as I could see) included in the price, and there is a spa too. This is it for the good things.
The bad things are first of all very tiny single rooms (avoid those ended on 03 and 07, they are the smallest ones) and you can barely walk on the space left by the bed. On my second stay, and after some complaining, I was given an excellent suite, can't certainly complain about this. They tried to put me back in a normal room on the next day but I said that if I was to move I would do it from the hotel and not from one room to another, and I ended up staying in the suite for the remaining 3 nights.
Then a poor insulation from neighbouring rooms, which puts one at the mercy of the (anti-) social behaviour of some guests next door(s) - this costed me a sleepless night from 2:30 onwards. The staff are nice and do their best, but seem lacking experience and probably even training, so things seem a bit too much left to amateurism. Breakfast is served at the table, this might be nice if it would be fast and you would be given better choice. I once waited 15 minutes for mine. Whilst the pastries are quite good, toasted bread was by no means fresh and warm. And in my 6 instances I never got fresh orange juice (of all places, Morocco is the country of good oranges!) and what I got when I wasked for it was an unacceptable excuse about the Aïd (which had passed anyway). Without much effort, the hotel could set up a solution of half-buffet (even if the available space is not enormous) and keep table service only for the drinks and special requests. I think that most guests would be happier, I would for sure! It is also a pity that they don't serve meals, so the restaurant is useless in the evenings and one has to go outside for eating, even when it's raining.
All together, the size of the single rooms (or the inadequate size of their beds which, being very nice and comfortable, are just too big for those rooms), the insufficiently professional training of the staff and the clearly improvable breakfasts are the factors making me not so much convinced about the cost/benefit ratio of this hotel (putting aside the suite I was given).
And last factor, also extremely unpleasant, was that I was requested to pay in full on arrival. They said that it was because they still didn't have a credit card terminal and could this not use cards as guarantee, but anyway it is very unpleasant to have to pay in full before even settling down. What if you are staying for one week or more? I saw a guest saying that, being asked to pay in advance, he would rather check in and out (and thus pay one night only) every day. Of course...

Room Tip: Avoid rooms ended on 03 and 07 they are the tiniest ones beacuse of rather useless balconies. And do...
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2012

It is a nice new hotel with good location and the most important thing is the nice helpful staff specially Ms.Imane who did her best to insure me a comfortable stay and Mr. Mahdi as well.
I would like to thank them and also thank you Le Trianon hotel for having such professional staff.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estoril, Portugal
Top Contributor
76 reviews 76 reviews
58 hotel reviews
Reviews in 55 cities Reviews in 55 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 3, 2012

This is a really small hotel in the popular french Quartier Ghautier in Casablanca, well situated in this city. Everything about the hotel is small, tiny entance, small breakfast room, small rooms... However the reception staff is great, very pleasant and helpfull, the rooms are very well appointed, quite new and with good mattresses and a nice shower-only bathroom . Surprisingly this small establishment hosts an excellent quality Spa. Breakfast is not buffet style but is quite acceptable. The only problem of the hotel is the noisy street outside so the
rooms on lower floors are not for sensitive ears! The street has several nice coffee shops and restaurants very close by. Also Casablanca has cheap red taxis ( le petit taxi) that can take you safely anywhere for very few dirhams. Make sure you take the hotel card with the adress as this hotel is not well known to taxi cab divers!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Trianon Luxury Hotel & Spa

Address: 4 Rue Bouhtouri, Quartier Gauthier, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #14 of 67 hotels in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Le Trianon Luxury Hotel & Spa 4*
Official Description (provided by the hotel):
Located in the heart of Casablanca, this modernly decorated, design hotel offers a hammam, sauna and hot tub. Massage and beauty treatments are available on site, and free Wi-Fi is provided throughout the property.All of the guest rooms are air-conditioned and include a seating area with TV and a minibar. The private bathrooms are equipped with a bath or shower, and free toiletries are provided.A free, continental breakfast is served daily at Le Trianon Luxury Hotel & Spa. Guests may choose to enjoy it in the comfort of their rooms.After breakfast, you can have a 4-km walk to discover the Medina and the Hassan II Mosque. The nearest train station is 5 km from Le Trianon Luxury Hotel & Spa. Airport transfers are available with an extra cost and valet parking is possible. ... more   less 
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