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“great experience” 5 of 5 stars
Review of Casablanca Le Lido Thalasso & Spa

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Casablanca Le Lido Thalasso & Spa
4.0 of 5 Hotel   |   Boulevard La Corniche | Ain Diab, Casablanca 20000, Morocco   |  
Hotel amenities
Ranked #50 of 68 Hotels in Casablanca
Kolkata (Calcutta), India
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great experience”
5 of 5 stars Reviewed October 29, 2013

We stayed at the Lido as part of a conference. The rooms were clean and spacious, the staff very friendly, the food excellent and the services impeccable. Would love to come back here sometime on a holiday with family. Highly recommended for both business conferences as well as for holidays. The manager Mohd Hanani was most efficient, friendly and helpful.

Room Tip: Choose a room with the sea view
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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282 reviews from our community

Traveler rating
    25
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    66
    58
    77
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 5, 2013

Have just had 2 nights here and can't understand why the bad reviews.
We had a nice room which was clean with lovely crisp clean white sheets. We did however have the slight issue with a leak in the bathroom which was fixed immediately after I reported it.
The breakfast was plentiful with a lovely selection of food from individually made omeletes to your preference, fresh fruit, pastries and much much more.
The pool area is nicely appointed with a great selection of lounging equipment including hammocks and covered bed. Lovely clean pool and friendly and accommodating staff.
The location, right on the beachfront, is a bit out of town and the Medina but is perfect to relax away from the bustle of the city and is only about 25 dirhams by petit taxi.
All in all I would recommend this hotel.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 5, 2013

I stayed at this hotel for a week with my husband. The location and the hotel amenities are great. However, some of the staff people are very rude . let me expand on that:
- The waiters:
* if you sit by the pool and order a coffee or orange juice, you will have to wait for 30 min,sometimes the waiters will take our order and we will never see him again (there are many of them, but they are all chatting by the bar).
* You have to waive at the waiters for 10 minutes before you get their attention
* we will presented by a non sharpened pencil several times to sign the check to the room (the waiter offered the excuse that " customers steal his pens, so he keeps a pencil!!" .
- The maid service:
* The toilet seat in our room had a pee stain since the first day we got there. This lasted 3 days before I decided to talk to one of the maids. She said that the pee stain is part of the toilet design!!!!
- Room Service:
There is no menu in the rooms. When I asked for one, I was told that they don't have one ready and that they are working on it! oh and if you ask for ice, it will cost you 11 dollars!
- Pool Attendant:
*Rude and disrespectful. He refuses to hand out extra towels (which are old and over used).
*My friends and their kids stopped by the hotel and wanted to swim, the attendant refused to hand out new towels. he talked to the hotel reception which charged us 400 drhs (50 bucks) because my friend's kids were swimming in the pool.
- Restaurant:
The food is just Terrible!!
- Room, The bed was comfortable and clean overall (except for the pee stain). The air conditioner broke down twice, they brought in a guy who tried to solve the problem by pouring bottles of water on the motor (he explained that the motor overheated) needless to say that his method did not work!


This hotel has a great potential, but clearly management is just terrible. This is by far the worse customer service I have ever had in my life. I will never go back there! My husband and I decided to cut our stay there short and check in to another hotel..

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed October 4, 2013 via mobile

We stayed one night. Arrived late, had a nice and tasty dinner, but the room was really below avarage. Stains on the carpet, bad smell from the bath room, air condition did not work. Definitely not 4 stars. Maybe 2.5 stars. Felt like a youth hostel. The courtyard and the lobby make a very good impression, but the room was just disgusting. We stayed only one night. One night too much.

Stayed September 2013, traveled as a couple
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Milan, Italy
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 15, 2013

I've staid at this hotel 3 or 4 times back in 2012 during a few business trips performed in Morocco, at the time if I recall correctly the hotel had a different name, still the place wasn't exactly memorable, besides being winter and having basically froze myself every single night, the hotel is in urgent need for robust renovation, service is definitely questinonable (e.g. We did pay thru pre booking but risked to get charged again.... ) annex moroccan restaurant was goog though, and the snail soup sold by the kiosks along the promenade is also interesting. Neverthless the hotel is not exaclry what I'd reccomend, business or vacation that is.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 25, 2013

Sick sick! Management and sicurity stop our family from bringing into hotel botteled water!
They want we buy from them ! Really?!? Not twice more expensive -ten times!!! I have four children and youngest is five months old!! How I can prepare formula for baby? Really sick! They said by from us poweder( processed milk) for my baby!!! UNBELIVABLE!!!! Sick!

Staff not frienly, can be agressive! Don't book in this hotel woth small children! No food aloud in the rooms ( only bought from them is exeptable) They can try to serch your bag! Watch out!!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 10, 2013

We had read many reviews of this place known as Riad Salam, all the bad reviews are correct. About the rom: The room was what you could expect in a 2 star hotel. Carpet was worn thin, stained and with holes. The walls looked dirty and finish poor. The main switch for the lights in the rooms did not work unless the card was put in at an angle and fiddled with. Door card stopped working twice.
We were supposed to have a balcony, but only had two sliding doors. We asked to change but had a big fat NO. Air conditioning had no effect, minibar was not stacked and fridge not working. Asked to have the fridge replaced or change room, but told all fridges are out of service. Only 3 out of 8 powerpoints in the room worked and they were coming off the wall. The curtain rail in front of one of the sliding doors was about to fall off, as 2 out of 4 fixings had come out of the ceiling, that made it almost impossible to close the curtain. There was moisture coming through the back of the wardrobe and we only had one hanger (got another 3 after complaining twice). Bathroom looked grubby with mold in the shower and towel rail pulled out of the wall. Wireless internet was hard to pick up from the room and veeeeeery slow. The view from the room was of a mountain of rubbish and rubble left from the renovations. So as you can see there was a few issues with the room.
The rest of the hotel looks very nice, unfortunately it is let down by rude staff and staff in an international hotel that do not speak one word of English (unless you give them a tip, then they are your best friend for 2 minutes). You can't bring any food or drink in to the hotel, and they have signs saying so as soon as you step inside the entrance. This in combination with the "faulty" fridges would lead me to belive it is done to make you buy the overpriced drinks they have in the hotel bar. The drinks are not cold and I actually had a can of sprite from the bar with the top covered in mould. The restaurant has good food with nice friendly staff, but I did have dirty napkins, dirty plates and bugs in my salad. I was supposed to stay in this hotel for 8 weeks, but had my company changing my hotel after 1 week. I now stay at a fantastic hotel at the other end of the cornice. As a previous owner and manager of a 4 star property, I can with certainty say that the Riad Salam would be pushing it to be a low 3 star. This is based om my experience in the room I was given, other rooms may be better (hopefully). Good luck.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casablanca Le Lido Thalasso & Spa

Address: Boulevard La Corniche | Ain Diab, Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Casablanca
#22 Spa Hotel in Casablanca
#29 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Casablanca Le Lido Thalasso & Spa 4*
Number of rooms: 187
Official Description (provided by the hotel):
Located 6 km from Hassan II Mosque and the Morocco Mall, this hotel has a swimming pool, a fitness centre, and a spa. With gardens of tropical plants, the hotel overlooks the sea and the sea-front promenade, La Corniche. Each room, suite and bungalow has a balcony with a view of the sea, outdoor pool or the garden. The accommodation is air-conditioned, includes a flat-screen TV, free Wi-Fi access and has an en suite bathroom. Guests can try Moroccan or international cuisine in one of the 3 restaurants, and special diet menus are also available. A breakfast buffet is provided each morning and there are 2 bars to enjoy in the evening. Free Wi-Fi is also provided in all public areas. Le Lido, the first thalasso therapy spa with seawater treatments in Africa is a part of the hotel. A 10-minute drive from Royal Anfa Golf Course and a 5-minute walk from Anfaplace shopping centre, Casablanca Le Lido Thalasso & Spa is a 20-minute drive from Casablanca-Anfa Airport and 5 minutes' drive from Casa Port Train Station. ... more   less 
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Also Known As:
Riad Salam Casablanca
Riad Salam Hotel Casablanca

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